Chykalophia Docs
Give us access

Giving us access, explained

A practical guide to granting Chykalophia secure access to your website, hosting, and online accounts — so we can do our best work for you.

Difficulty
Beginner

To build, maintain, and improve your digital presence, we sometimes need access to your accounts and systems. This section explains exactly what we'll ask for, why we need it, and how to share it safely.

You do not need to be technical to work through any of this. Each guide is a short set of steps you can follow in your own account, at your own pace.

Quick summary

When we ask for access to your accounts, there is always a clear reason. We use delegate access (a separate login or invitation) wherever possible, so you never have to share your personal password. When in doubt, the account to invite is support@chykalophia.com — unless your project lead has given you a different address.

Where to go next

Pick the line below that sounds most like you.

What we will and won't ask for

We will ask for: an invitation to your account under our own email address, with the smallest role that lets us do the work; sometimes a licence key for software you have already bought.

We won't ask for: your personal password (unless the platform offers no other option, and then only through a password manager or an expiring link); your two-factor codes; your card or bank details; or access to accounts that have nothing to do with the work.

If a request ever looks wrong to you, stop and check with your project lead before sharing anything.

Start here: the basics

Your website

The place your pages, images, and content live. If you're not sure which of these you have, see which platform is your website built on?.

Hosting & domains

The company your site runs on, and the company your web address is registered with. They are often two different companies. See domain vs hosting vs email if that distinction is new to you.

Google & Microsoft

Your business email, your files, and the free tools that tell us how your site is performing.

Marketing & email

The tools that send your newsletters, run your campaigns, and hold your contact list.

E-commerce & payments

Your store and the services that take money on your behalf. We never need your banking details to do this work.

Security tools

The services that watch your site for spam, malware, and attacks.

Design & code

Your brand files and, if your project involves custom development, your code.

Wrapping up

Access is not permanent. When the work is finished, here is how everything comes back to you.

If you are not sure which type of access to grant, email support@chykalophia.com and we will send you a personalised list. Include your website address so we can check what we need.

This section is step two of three: Getting started explains how we work, this section hands over access, and ClickUp is where the day-to-day work happens from then on.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

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