Give us Google Workspace admin access
How to safely grant our team administrative access to your Google Workspace account for email setup and email authentication.
- Time
- 5 minutes
- Difficulty
- Beginner
- You’ll need
- Your Google Admin console login
Google Workspace (formerly G Suite) manages your professional business email (you@yourcompany.com). If our engagement involves setting up new company emails, migrating your website, or getting your email authentication in order (DKIM in Workspace, SPF at your domain host), we will need administrative access to your Workspace.
Quick summary
A Google Workspace admin has to be a user in your own account, on one of your
account's domains, so you cannot simply invite support@chykalophia.com.
Instead, log in to your Google Admin console, create a new user (like
webmaster@yourcompany.com), assign them the Super Admin role, and
securely share those credentials with us.
Step-by-step instructions
Log in to the Admin Console. Go to admin.google.com and sign in with your administrator account.
Go to Users. From the main menu, click Directory in the left-hand menu, then select Users.
Add a new user. At the top of the user list, click Add new user.
Create our account. Fill out the form with:
- First Name: Chykalophia
- Last Name: Support
- Primary email: Create something like
webmaster@yourdomain.com,it@yourdomain.com, oradmin@yourdomain.com.
Set the password. Click Manage user's password, organizational unit, and profile photo, then choose the option to create the password yourself and type in a strong one. If there's an option asking the user to change their password at the next sign-in, leave it off so we don't land in a reset loop. Click Add New User.
Assign Admin privileges. Once the user is created, click on their name in the user list to open their profile. Scroll down to Admin roles and privileges and click on it.
Make them a Super Admin. Click the Super Admin role, click the slider so it's marked Assigned, then click Save. The role usually takes effect within a few minutes, though Google says it can take up to 24 hours.
Share the credentials securely. Use a secure link (like One-Time Secret) to send us the password for this new email address. See our guide on sharing passwords safely.
Common questions
Does creating a new user cost me money?
Usually, yes, and it depends on your billing plan. On the Flexible Plan, adding a user account automatically increases your monthly payment, and deleting the account prorates your monthly rate back down. On the Annual/Fixed-Term Plan you may need a spare license before you can add the user at all, and deleting them later doesn't reduce your license count or your bill — it just frees the license to reassign. If you aren't sure which plan you're on, check your subscription details in the Admin console.
Why do you need Super Admin access?
Mostly for email authentication. Google's own instructions for generating a DKIM key in the Admin console say you must be signed in as a super administrator, and DKIM is one of the records that keeps your business email out of customers' spam folders. (SPF is not set inside Workspace at all — it's a DNS record you add at your domain host, so that part needs registrar access rather than Workspace access.)
How do I remove your access later?
When the project concludes, log back into
admin.google.com, go to Directory → Users,
point at the webmaster@yourdomain.com account you created for us, and click
More options, then Delete user. That removes our access to the account
immediately. On the Annual/Fixed-Term Plan, deleting the user doesn't change
your license count or your bill; on the Flexible Plan your monthly rate is
prorated.
Related guides
- Why we ask for access (and why it's safe)
- Delegate access vs. sharing a password
- How we keep your logins safe
- How to revoke our access later
- Access checklist for a new project
- Access directory (A–Z)
Need a hand?
Learn more
Last updated