Give us Shopify collaborator access

How to securely grant our team access to your Shopify store so we can build, design, and optimize your e-commerce presence.

Shopify is a robust e-commerce platform that handles everything from inventory to checkout. To design your theme, install necessary apps, or optimize your store for higher conversions, we need to connect our agency dashboard to your store.

Quick summary

Shopify has a "Collaborator" system built for agencies. Instead of you inviting us, we send an access request to your store — and to do that we need your store's 4-digit collaborator request code, which you'll find under Settings → Users → Security. Once we've sent the request, you approve it from the same Users page.

Step-by-step instructions

Shopify's Collaborator feature is a good example of secure delegate access. It keeps our Shopify Partner account separate from your staff seats: Shopify says "Collaborators don't count towards your store's user limit."

Find your collaborator request code. Log in to Shopify and go to Settings → Users (if your store isn't part of an organization, this is labeled Users & permissions). Click Security, then click the 4-digit code to copy it. We can't send a request without it.

Send us the code and store URL. In ClickUp, share your 4-digit code and your .myshopify.com URL.

We send the request. Our team will initiate the request from our Chykalophia Partner dashboard.

Find our request. Shopify emails you about the request and shows a notification on your Shopify Home. To open it, go to Settings → Users, click the Requests status to filter open collaborator requests, then click our request.

Approve access. Review the permissions we asked for — we typically request what we need to work on your theme, apps, products and the related settings. Shopify creates a role from those permissions, which you can edit or swap for one of your own before approving. Then click Accept request.

Common questions

Does a Collaborator account count toward my Shopify plan's staff limit?

No. Shopify is explicit: "Collaborators don't count towards your store's user limit." That means a Shopify Partner like us can work in your store without taking up one of your staff seats, on any plan.

Can you view my bank payouts or change my billing?

Shopify lets you grant a collaborator any permission in the store, so this is your call, not a technical limit. When we send our access request we don't ask for billing, payouts or financial permissions, and you can see exactly what we did ask for before you approve it.

How do I remove your access when the project is over?

Go back to Settings → Users (or Users & permissions if your store isn't part of an organization), click our name, click Remove collaborator account, then click Remove to confirm. It's permanent: if you want us back later we have to send a fresh request.

Access also lapses on its own. Shopify expires a collaborator's access automatically if they haven't logged in to your store for 90 days.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

Learn more

Shopify Help — Collaborator accounts