Using a password manager with us
How to securely share credentials using popular password managers like 1Password or Bitwarden.
If you use a password manager to store your business credentials, you are already one step ahead of the curve when it comes to digital security. When delegate access isn't an option and you must share a login with us, your password manager is the safest way to do it.
Why use your password manager's sharing feature?
Email and chat tools like Slack or Microsoft Teams are not built to store secrets. If you paste a password into a message, it sits in that conversation's history where anyone with access to the history can read it later. A password manager's sharing feature instead gives you a link to an encrypted copy of the item, and you decide how long that link lives.
Here is how to share credentials using two common tools.
1Password (item sharing)
Where
Select Share on the saved login.
Who can open it
Add support@chykalophia.com, and we verify that address before it opens.
Expiry
1 hour up to 30 days, plus a one-view option if you see it.
Steps
Bitwarden (Send)
Where
Select Send in the Bitwarden web app, then a new Text Send.
What goes in
The username and password in the Text field, not the name.
Expiry
A Deletion date you pick, and 1 in Limit views.
Steps
Sharing with 1Password (item sharing)
1Password can share a copy of any saved item as a unique link, even with people who don't use 1Password. The copy is encrypted on your device and decrypted on ours, so nobody at 1Password can read it.
Find the login. Open and unlock 1Password, then find and select the login you need to share.
Select Share. In the desktop app, select Share. On a phone, tap the share button. On 1Password.com, select the up arrow (Share). In the browser extension, select the ellipsis (…), then Share, which opens the item on 1Password.com.
Choose who can open it. Share it with only specific people rather than anyone with the link: select Add email, enter support@chykalophia.com, and press Return or Enter. We'll have to verify that address before the item opens, so nobody else can use the link.
Choose when it expires. The choices are 1 hour, 1 day, 7 days, 14 days or 30 days. Pick the shortest one that gives us time to open it. If you also see an option to expire the link after one view, turn it on: we only need to open it once.
Copy the link. Select Copy Link to put the secure URL on your clipboard.
Send it to us. Paste the link on your support ticket (support portal).
Good to know
- We get a copy, not a live link. If you change the password later, the link still shows the old one. Share the item again to send us the update.
- You can stop sharing early. Open the item, find its sharing history (View history), and select Delete link.
- On a 1Password Business account, your administrator decides whether sharing is allowed, who you can share with and how long links can last. If you can't see Share, or can't add our address, ask them, or use one of the other options.
Sharing with Bitwarden (Bitwarden Send)
Bitwarden Send transmits text or files through a secure, temporary link. A text Send holds around a thousand characters once encrypted, which is plenty for a username and password.
Open Send. In the Bitwarden web app, select Send in the main navigation.
Create a new Send. Click New, then choose Text.
Add the credentials. Enter a Name (for example, "GoDaddy login for Chykalophia") and paste the username and password into the Text field. The name is visible to anyone who opens the Send, so keep the details in the text.
Set the limits. Pick the nearest Deletion date that still works, and enter 1 in Limit views so the link stops working once we've opened it.
Save and share. Click Save, then use the Send's Options menu and Copy Send link. Paste that link on your support ticket (support portal).
What we do on our end
Once you share that secure link with us, our team will open it and immediately save the credentials into our team's heavily encrypted, internal password manager. After that, the link expires on the schedule you set, so the password is not left sitting in a message thread.
What if I use LastPass or Dashlane?
Many password managers have a similar secure-sharing or "Send" feature. Check your own manager's documentation. If yours doesn't have one, you can use a free, secure web tool like Onetime Secret instead. See how to share a password safely for instructions.
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