Give us access to your domain registrar

Your domain registrar is the company where you bought your website's URL (for example GoDaddy, Namecheap, Squarespace Domains, or Hover). We need access to the registrar account itself for renewals, transfers, privacy settings and nameserver changes, and to manage your DNS records when they live there too.

If your DNS is managed somewhere else (like Cloudflare) and we only need to change records, see Give us access to manage your DNS instead.

If you remember buying the domain from Google Domains, look for it at Squarespace: Squarespace acquired Google's domain registrations, and the customer accounts with them, in September 2023.

01

Option A: Delegate Access (Highly Recommended)

Most modern registrars allow you to invite a developer to manage your domain without giving them your personal password.

Log in to your registrar. Sign in to the company where you purchased your domain.

Look for Account Settings or Users. Hunt for menus labeled "Account Settings," "User Management," "Delegate Access," or "Share Access."

Invite our team. If you find an invitation feature, enter support@chykalophia.com and grant us permission to manage DNS or Domains. Some registrars, Namecheap among them, require the person you are inviting to already have their own account with them, and only the domain owner can share access.

Let us know. Reply on your support ticket (support portal) or email support@chykalophia.com to let us know the invitation was sent.

(Note: We have specific guides for GoDaddy and Namecheap if you use those platforms).

02

Option B: Sharing your password securely

If your registrar is older or lacks delegation features, we will need your main login credentials to make the necessary DNS changes.

Security Warning

Never email your domain password in plain text. Your domain name is one of your most valuable business assets.

Send it through a secure, self-destructing link instead. Our guide on sharing passwords safely has the step-by-step process.

Common questions

I'm not sure where my domain is registered. How can I find out?

No problem! Search your email inbox for receipts containing terms like "domain renewal" or "ICANN." If you still can't find it, ask your project lead. We can run a public WHOIS lookup to determine which company holds your domain.

Is my domain registrar the same as my hosting provider?

Sometimes they are the same company, but often they are different (e.g., you bought your domain at GoDaddy, but your website is hosted on WP Engine). If they are different companies, we will need access to both platforms to complete your project.

Related guides

• Giving us access, explainedWhy we ask for access (and why it's safe)An honest explanation of why Chykalophia needs access to your accounts, what we do with it, and how you stay in control.
• Giving us access, explainedDelegate access vs. sharing a passwordWhy invitations and role-based access are safer than handing over your personal login details.
• Giving us access, explainedHow we keep your logins safeOur strict internal security practices for handling, storing, and eventually removing your sensitive credentials.
• Giving us access, explainedHow to revoke our access laterA step-by-step guide to securely removing our access when a project ends.
• Giving us access, explainedAccess checklist for a new projectEverything we typically need at the start of a project so we can hit the ground running.
• Giving us access, explainedAccess directory (A to Z)Every tool and service we might ask for access to, in one alphabetical list: what kind of access it needs, and the guide that walks you through it.
• Giving us access, explainedGive us access to manage your DNSHow to securely grant our team access to your DNS records so we can connect your domain to your new website and email systems.
• Giving us access, explainedGoDaddy delegate accessHow to securely invite our team to manage your GoDaddy domains and hosting without sharing your personal password or billing details.
• Giving us access, explainedNamecheap accessHow to securely grant us access to manage your domains or hosting in Namecheap without sharing your password.
• Domains & DNS, explained simplyHow to find where your domain is registeredStep-by-step guide to finding out which registrar holds your domain name, even if you didn't set it up yourself.

Learn more

• GoDaddy Help: Delegate accessgodaddy.com
• Namecheap Help: How do I share access to my domain with other users?namecheap.com
• Squarespace Help: About the Google Domains migration to Squarespacesupport.squarespace.com