Give us access to your domain registrar
A general guide on how to safely grant us access to your domain name so we can point it to your new digital presence.
- Time
- 5 minutes
- Difficulty
- Beginner
- You’ll need
- Your domain registrar login
Your domain registrar is the company where you bought your website's URL (for example GoDaddy, Namecheap, Squarespace Domains, or Hover). To connect your custom domain to the new website we are building or optimizing, we need access to manage your DNS records.
If you remember buying the domain from Google Domains, look for it at Squarespace: Squarespace acquired Google's domain registrations, and the customer accounts with them, in September 2023.
Quick summary
Always check if your registrar offers a "Delegate Access," "Share Access," or "add a domain manager" feature so you can invite support@chykalophia.com. If they do not, you will need to securely share your primary password using a self-destructing link.
Option A: Delegate Access (Highly Recommended)
Most modern registrars allow you to invite a developer to manage your domain without giving them your personal password.
Log in to your registrar. Sign in to the company where you purchased your domain.
Look for Account Settings or Users. Hunt for menus labeled "Account Settings," "User Management," "Delegate Access," or "Share Access."
Invite our team. If you find an invitation feature, enter support@chykalophia.com and grant us permission to manage DNS or Domains. Some registrars, Namecheap among them, require the person you are inviting to already have their own account with them, and only the domain owner can share access.
Let us know. Drop a note in ClickUp to let us know the invitation was sent!
(Note: We have specific guides for GoDaddy and Namecheap if you use those platforms).
Option B: Sharing your password securely
If your registrar is older or lacks delegation features, we will need your main login credentials to make the necessary DNS changes.
Security Warning
Never email your domain password in plain text. Your domain name is one of your most valuable business assets.
To securely share your login:
Create a one-time link. Go to a free, encrypted tool like Onetime Secret.
Paste only your password into the box and generate a secure link.
Send us the details. In ClickUp, send us the Login URL, your Username, and the secure Onetime Secret link.
For a full breakdown of this process, see our guide on sharing passwords safely.
Common questions
I'm not sure where my domain is registered. How can I find out?
No problem! Search your email inbox for receipts containing terms like "domain renewal" or "ICANN." If you still can't find it, ask your project lead—we can run a public WHOIS lookup to determine which company holds your domain.
Is my domain registrar the same as my hosting provider?
Sometimes they are the same company, but often they are different (e.g., you bought your domain at GoDaddy, but your website is hosted on WP Engine). If they are different companies, we will need access to both platforms to complete your project.
Related guides
- Why we ask for access (and why it's safe)
- Delegate access vs. sharing a password
- How we keep your logins safe
- How to revoke our access later
- Access checklist for a new project
- Access directory (A–Z)
Need a hand?
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