Find a guide by goal
A goal-oriented index of the help center. Pick the situation you're in and get a hand-picked reading list across every section.
The sidebar groups guides by topic. This page groups them by what you're trying to do. Find the situation that matches yours and follow the curated reading list across the whole help center.
Quick summary
Pick a goal below. Each one has a short reading list pulled from across the help center — the three to six articles most likely to answer what you need. If you still can't find it, email support@chykalophia.com.
I'm starting a new project with Chykalophia
If you just signed an agreement (or are about to), here's the path through the first few weeks.
- First week with Chykalophia
- How we work together: our process
- Understanding your project roadmap
- What happens in discovery & strategy
- What we need from you
- Access checklist for a new project
I need to give Chykalophia access to something
Almost everything we do requires access to your accounts. Start here.
- Giving Chykalophia access: start here
- Why we ask for access (and why it's safe)
- Delegate access vs. sharing a password
- Access checklist for a new project
- Sharing a password safely
- Using a password manager with us
My website has a problem
When something is broken, follow this path before pinging us — but ping us quickly if it's truly urgent.
- Troubleshooting: start here
- My website is down — what do I do?
- My site looks broken
- My changes aren't showing up
- How to clear your cache & hard refresh
- How to report a problem with your site
- Info to gather before contacting support
I think I've been hacked
Don't panic. Read these in order — they walk you through the first thirty minutes calmly.
- I think I was hacked
- Recovering from a hacked website
- What to do if your site is hacked
- What to do if an account is compromised
- Recognizing phishing attempts
- Your business security checklist
I'm adding a new team member
This is the cross-system playbook so nothing falls through the cracks.
- Onboarding a new staff member across all your systems
- How to add a new user (WordPress)
- Adding a user in Google Workspace
- Adding a user in Microsoft 365
- Two-factor authentication, explained
Someone left my team
The opposite playbook — close every door, transfer every asset.
- Offboarding a staff member across all your systems
- Security steps when someone leaves
- How to remove a user safely (WordPress)
- Removing a user safely (Google Workspace)
- Removing a user safely (Microsoft 365)
- Transferring files when someone leaves
I'm launching a new product or campaign
Pre-launch checklist + post-launch monitoring, end to end.
- New-product launch website checklist
- Pre-launch checklist for a big update
- How to schedule a post or page
- How to measure SEO results
- UTM links for campaign tracking
- Email marketing fundamentals
I want to understand my website analytics
Where do these numbers come from, and what do they actually mean?
- What is Google Analytics (GA4)?
- Key metrics, explained simply
- Users vs sessions vs views
- Understanding where traffic comes from
- Reading your Search Console data
- Vanity metrics vs meaningful metrics
I want to improve my SEO
What works, what's a myth, what to expect.
- What is SEO?
- SEO: setting realistic expectations
- On-page SEO explained
- Page titles & meta descriptions
- Local SEO basics
- Common SEO myths debunked
I want to write better content for my site
Hooks, structure, hierarchy, accessibility — all in one path.
- Writing for the web
- Writing a great homepage
- Writing service pages that convert
- Writing headlines that work
- Writing effective calls to action
- Editing your own copy
I'm thinking about moving platforms
Migration realities — what transfers, what doesn't, what it costs in time and SEO.
- Pre-migration checklist
- Don't lose your SEO during a migration
- Migrating from Squarespace to WordPress
- Migrating from Wix to WordPress
- Migrating from Shopify to WooCommerce
- Migrating from WooCommerce to Shopify
I want to add e-commerce to my site
Compare your options, then map out the technical & legal pieces.
- WooCommerce: the complete store guide
- Shopify: the complete client guide
- Accepting payments online, explained
- Payment processors explained
- Stripe basics for business owners
- PCI compliance for online stores
I'm trying to choose between Google Workspace and Microsoft 365
A clean side-by-side comparison so you can pick with confidence.
- Google Workspace vs Microsoft 365: how to choose
- Feature comparison, side by side
- Pricing compared
- Which is better for small teams?
- Gmail vs Outlook
- Switching from one to the other
I want to harden my business' security
Pragmatic security hygiene without becoming a security engineer.
- Why security matters for your business
- How to create strong passwords
- Why you need a password manager
- Two-factor authentication, explained
- Recognizing phishing attempts
- Your business security checklist
I want a faster website
What slows sites down, what to measure, what's worth doing.
- Why website speed matters
- Core Web Vitals explained
- What slows websites down
- Images & page speed
- How a CDN speeds up your site
- Website performance checklist
My domain or email is in trouble
Domain & email emergencies and their playbooks.
- My domain expired
- Recovering from an expired domain
- My email is going to spam
- I can't receive email
- Email not sending or receiving?
- Why your emails land in spam (deliverability)
I'm worried about compliance
GDPR, CCPA, ADA, HIPAA, PCI — start by figuring out which apply.
- Compliance basics for your website
- GDPR basics for businesses
- CCPA basics
- ADA & WCAG: web accessibility compliance in the US
- Cookie consent law: when & how
- HIPAA basics for websites handling health info
I just want the tools you recommend
The trusted toolkit, one page.
- Tools we recommend for clients
- Why you need a password manager
- Choosing a password manager
- How to compress images
Need a hand?