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Troubleshooting

How to share a screen recording

How to record your screen and share the video with our support team so we can see exactly what is happening.

Difficulty
Beginner
TroubleshootingGetting started

A screen recording is a video of what's happening on your screen. It's often more helpful than a screenshot when you need to show us a process, an animation, or a problem that only appears while you're doing something — like clicking a button that doesn't respond, or a form that fails partway through.

Quick summary

Record your screen to show us a problem in action. On Mac, press Cmd+Shift+5. On Windows 11, press Windows+Shift+R. Then upload the video to Google Drive, Dropbox, or WeTransfer and share the link with us. Don't worry about production quality — we just need to see what's happening.

Record your screen on Mac

Press Cmd + Shift + 5. This opens the Screenshot app, which shows an onscreen toolbar.

Choose your recording type:

  • "Record Entire Screen" — records everything on your display
  • "Record Selected Portion" — lets you drag to select a specific area (recommended for recording just a browser window)
  • "Record Selected Window" — records one window; available in macOS Tahoe 26 or later

Click the Record button in the Screenshot toolbar. (If you're recording a selected window, click the window you want instead.)

Perform the steps that show the problem. Talk through what you're doing if that helps — narration is very helpful.

Stop recording by clicking the Stop button in the menu bar, or by pressing Cmd + Ctrl + Esc.

The recording saves to your Desktop as a .mov file. If a thumbnail appears in the corner first, you can click it to edit the recording.

Want to record with audio?

Before you start, click Options in the Cmd+Shift+5 toolbar and choose a microphone. This lets you narrate while recording. The same Options menu sets a recording timer and changes where the file is saved.

How to share the recording with us

Screen recordings are usually too large to attach directly to an email. The best approach is to upload the video to a file-sharing service and send us the link.

Upload the video to one of these services:

  • Google Drive — go to drive.google.com, drag the file in, then click Share, set "General access" to "Anyone with the link" and leave the role as Viewer
  • Dropbox — drag the file into Dropbox, click Share, copy the link
  • WeTransfer — go to wetransfer.com, upload the file, enter support@chykalophia.com as the recipient

Copy the share link.

Paste the link into a ClickUp comment on your task, or include it in your email to us.

Common questions

My recording file is very large. Is there a size limit?

Most file-sharing services have generous limits. A personal Google account comes with up to 15 GB of storage, though that's shared across Drive, Gmail and Photos, so how much is actually free depends on what's already in your account. WeTransfer caps how much you can send in one go on a free account — check their pricing page for the current limit. If your file is very large, try recording for a shorter time; you only need to show the specific problem, not the whole session.

I'm worried about sharing my screen — will you see sensitive information?

Yes, be mindful of what's visible during recording. Close or minimize any windows with sensitive personal, financial, or password information before you start. You only need to show us the specific area causing the problem.

Do I need to narrate or is a silent recording fine?

Either works. A silent recording with clear steps shown on screen is perfectly helpful. But narration ("I'm clicking Save now, and here's the error that appears") makes diagnosis faster.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

Last updated

How to take a screenshot

Step-by-step instructions for taking a screenshot on Mac, Windows, iPhone, and Android to share with our support team.

Info to gather before contacting support

The details that help our team diagnose and fix your issue as quickly as possible — a checklist to run through before reaching out.

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Record your screen on MacRecord your screen on WindowsRecord your screen on iPhoneRecord your screen on AndroidHow to share the recording with usCommon questionsMy recording file is very large. Is there a size limit?I'm worried about sharing my screen — will you see sensitive information?Do I need to narrate or is a silent recording fine?Related guides