Troubleshooting — start here
Find calm, step-by-step help for the most common website and business-tool problems.
- Difficulty
- Beginner
Something isn't working — and you want it fixed quickly. This is the "something is wrong" front door for the whole help center. Every guide below walks you through clear, ordered steps so you know exactly what to check, what to try yourself, and what to tell us.
Use this section the moment you notice a problem: a page that won't load, an email that never arrived, a form that stopped sending, or anything that just looks wrong. Once things are calm again, the prevention sections at the bottom of this page show you how to stop it happening twice.
Quick summary
Pick the guide that matches your problem from the lists below. Each one starts with a calm diagnosis checklist. If you can't find a fix, the last step is always "contact Chykalophia" — and the gathering-info guide tells you exactly what to include.
Emergency? Go straight to one of these
- My website is down — what do I do? — nothing loads at all.
- I think I was hacked — strange content, warnings, or logins you don't recognize.
- I can't log in to my site — you're locked out of your own website.
If your business is losing money right now, email support@chykalophia.com with "URGENT" in the subject line and include your website address.
If you only read three things
- My website is down — what do I do? — the calm first-response checklist for the scariest moment.
- How to clear your cache & hard refresh — fixes a surprising number of "broken site" reports in 30 seconds.
- Info to gather before contacting support — read this before you ping us; it cuts your wait in half.
Site emergencies
My website is down — what do I do?
Step-by-step first-response guide when your site won't load.
I think I was hacked
Signs of a compromised site and what to do immediately.
I can't log in to my site
Password problems, locked accounts, and login page not found.
My domain expired
Your domain lapsed — here's how to recover fast.
'Not secure' warning in the browser
What causes this and how to get it resolved.
My site looks wrong
My site looks broken
Layout is wrong, styles are missing, or something looks completely off.
My changes aren't showing up
Edits saved but the live site hasn't updated.
Something on my site looks different
Font, color, layout, or content changed without you touching it.
My images aren't loading
Broken image icons or blank spaces on your pages.
My site is slow
Why pages load slowly and what can be done.
Forms, email & payments
My forms aren't working
Form submissions failing or producing errors.
I'm not getting form notification emails
Submissions are recorded but no email arrives in your inbox.
My email is going to spam
Legitimate emails landing in junk or spam folders.
I can't receive email
Email not arriving at all — diagnosis steps.
Payments aren't working on my store
Checkout errors, declined cards, and payment gateway issues.
Suspicious activity
I got a suspicious email — what now?
How to assess and respond to a potential phishing attempt.
I think I was hacked
Immediate steps to contain damage and recover.
Search visibility
Before you contact us
How to clear your cache & hard refresh
The first fix to try for almost any display problem.
How to take a screenshot
Step-by-step for Mac, Windows, iPhone, and Android.
How to share a screen recording
Show us exactly what's happening so we can fix it faster.
Info to gather before contacting support
The details that help us diagnose your issue quickly.
General frequently asked questions
Answers to the questions we hear most often.
Who to contact for what
Not sure who handles your issue? Start here.
Stop it happening again
Once the fire is out, these are the guides that prevent a repeat.
Uptime monitoring explained
How we know the moment your site goes down — often before you do.
Testing your contact & order forms
Catch a broken form before a customer does.
How backups work
The safety net that turns a disaster into an inconvenience.
Your business security checklist
The prevention list behind most 'I think I was hacked' moments.
Website performance checklist
Keep your site fast so 'my site is slow' never comes back.
Your website disaster recovery plan
Write the emergency playbook now, while nothing is on fire.
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My website is down — what do I do?
Step-by-step first-response guide for when your website won't load, with what to check and when to contact us.