Troubleshooting — start here
Find calm, step-by-step help for the most common website and business-tool problems.
Something isn't working — and you want it fixed quickly. This section has you covered. Every guide below walks you through clear, ordered steps so you know exactly what to check and what to tell us.
Quick summary
Pick the guide that matches your problem from the lists below. Each one starts with a calm diagnosis checklist. If you can't find a fix, the last step is always "contact Chykalophia" — and the gathering-info guide tells you exactly what to include.
If you only read three things
- My website is down — what do I do? — the calm first-response checklist for the scariest moment.
- How to clear your cache & hard refresh — fixes a surprising number of "broken site" reports in 30 seconds.
- Info to gather before contacting support — read this before you ping us; it cuts your wait in half.
Site emergencies
My website is down
Step-by-step first-response guide when your site won't load.
My site looks broken
Layout is wrong, styles are missing, or something looks completely off.
I think I was hacked
Signs of a compromised site and what to do immediately.
My domain expired
Your domain lapsed — here's how to recover fast.
'Not secure' warning in the browser
What causes this and how to get it resolved.
Smaller issues
I can't log in to my site
Password problems, locked accounts, and login page not found.
My changes aren't showing up
Edits saved but the live site hasn't updated.
My images aren't loading
Broken image icons or blank spaces on your pages.
My site is slow
Why pages load slowly and what can be done.
Something on my site looks different
Font, color, layout, or content changed without you touching it.
Payments aren't working on my store
Checkout errors, declined cards, and payment gateway issues.
Forms & email
My forms aren't working
Form submissions failing or producing errors.
I'm not getting form notification emails
Submissions are recorded but no email arrives in your inbox.
My email is going to spam
Legitimate emails landing in junk or spam folders.
I can't receive email
Email not arriving at all — diagnosis steps.
Search visibility
Security & suspicious activity
I got a suspicious email — what now?
How to assess and respond to a potential phishing attempt.
I think I was hacked
Immediate steps to contain damage and recover.
How to ask for help
How to clear your cache & hard refresh
The first fix to try for almost any display problem.
How to take a screenshot
Step-by-step for Mac, Windows, iPhone, and Android.
How to share a screen recording
Show us exactly what's happening so we can fix it faster.
Info to gather before contacting support
The details that help us diagnose your issue quickly.
General FAQ
Answers to the questions we hear most often.
Who to contact for what
Not sure who handles your issue? Start here.
Need a hand?
Offboarding a staff member across all your systems
A complete checklist for safely removing a departing team member's access to WordPress, Google Workspace, Microsoft 365, hosting, passwords, and more.
My website is down — what do I do?
Step-by-step first-response guide for when your website won't load, with what to check and when to contact us.