Something on my site looks different

What to do when a font, color, layout, image, or piece of content on your site changed without you making the change.

You visit your site and something looks off. A font changed. A section is missing. A color is different. You didn't touch it — so what happened? This guide helps you figure out the cause quickly.

Quick summary

Don't assume the worst — it's often a browser display issue (try a hard refresh first) or an automatic update that changed a setting. Note exactly what looks different, on which page, and contact us with a screenshot. We can check the change logs and reverse it if needed.

Step 1 — Confirm the change is real and not your browser

Your browser may be showing a stale or corrupted cached copy.

Reload the page while ignoring the cache. In Chrome that's Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac).

Try an incognito window. In Chrome, press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac) to open one, then visit your site. Other browsers have the same feature under their own name — Microsoft Edge calls it an InPrivate window — so look for a private window in the browser's own menu.

Ask someone else to look. A colleague or friend on a different device can confirm whether they see the same change.

If only you see it, and it goes away in an incognito or private window, your browser cache is the culprit. See how to clear your cache.

Step 2 — Describe what changed specifically

The more specific you are, the faster we can find and fix it.

Write down:

What looks different (font, color, image, text, layout, button, spacing, section)
Where it's different (which page, which section of the page, desktop vs mobile)
When you first noticed it
What it looked like before (if you remember or have a screenshot from before)

Step 3 — Think about what happened recently

Changes rarely happen on their own. Ask:

Did WordPress, a plugin, or a theme update run recently? (These run automatically on many sites)
Did you or a team member edit anything on the site?
Did Chykalophia do any scheduled maintenance or updates?
Did your hosting provider run any server maintenance?

Often an "unexplained" change traces back to an automatic plugin or theme update.

Step 4 — Check if it's an automatic update

WordPress applies its own security updates automatically, and many sites are set up to update plugins and themes automatically too. Occasionally an update changes visual settings unexpectedly.

Log in to your WordPress dashboard.

Go to Dashboard, then Updates. This screen tells you where the site stands right now: whether WordPress itself is on the latest version, and which plugins, themes and translations still have updates waiting.

Go to Plugins and note the version number listed under each plugin. The "Update Available" link at the top of that screen filters the list down to the plugins with an update still waiting.

Send us that list. We keep a record of what we update and when, so we can match it against the date you noticed the change.

Step 5 — Check if someone else made an edit

If you share site access with team members, someone else may have made a change.

Log in to your WordPress dashboard.

Go to Posts or Pages and find the affected page. Note that the Date column shows the date a published page went live, not the date it was last edited — for that you need the revisions, below.

Check the revision history of the affected page. Open the page in the editor, open the Settings sidebar, select the Page (or Post) tab, and click the number next to Revisions. That opens the saved edit history for that page.

Revisions let you undo changes

WordPress stores a record of each saved draft and each published update, so if someone accidentally changed the page content we can usually restore a previous version. Some sites are configured to keep only a limited number of revisions, so older ones may have been cleared. Contact us and we'll handle it safely.

What to send us

A screenshot showing what looks different
The URL of the page
What you expect it to look like (or a "before" screenshot if you have one)
When you first noticed the change
Any recent updates or edits you're aware of

Common questions

A whole section disappeared from my homepage.

This can happen if a page builder element was accidentally deleted, or if a widget or block lost its content after an update. Contact us with a screenshot — we'll check the revision history and restore it.

The font on my site looks different today.

Fonts can change if a web font failed to load, if a global style setting changed, or if the font you were using is no longer being served. Reload while ignoring the cache first. If it persists, contact us with a screenshot.

My logo is different.

Where you check depends on your theme. If your site uses a block theme, go to Appearance, then Editor, and open Identity — that's where the site title, tagline, logo and site icon are set. On an older classic theme, the same settings live under Appearance, then Customize, then Site Identity. If you didn't make the change and no one on your team did either, contact us — this is unusual and worth investigating.

I think a theme update changed my styles.

This does happen. Theme updates sometimes reset custom style settings. We can restore the correct styles from a backup or by re-applying them. Contact us.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

Something on my site looks different

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