Something on my site looks different
What to do when a font, color, layout, image, or piece of content on your site changed without you making the change.
You visit your site and something looks off. A font changed. A section is missing. A color is different. You didn't touch it — so what happened? This guide helps you figure out the cause quickly.
Quick summary
Don't assume the worst — it's often a browser display issue (try a hard refresh first) or an automatic update that changed a setting. Note exactly what looks different, on which page, and contact us with a screenshot. We can check the change logs and reverse it if needed.
Step 1 — Confirm the change is real and not your browser
Your browser may be showing a stale or corrupted cached copy.
Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to hard refresh the page.
Try an incognito window. Press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac) to open one, then visit your site.
Ask someone else to look. A colleague or friend on a different device can confirm whether they see the same change.
If only you see it and it goes away in incognito mode, your browser cache is the culprit. See how to clear your cache.
Step 2 — Describe what changed specifically
The more specific you are, the faster we can find and fix it.
Write down:
- What looks different (font, color, image, text, layout, button, spacing, section)
- Where it's different (which page, which section of the page, desktop vs mobile)
- When you first noticed it
- What it looked like before (if you remember or have a screenshot from before)
Step 3 — Think about what happened recently
Changes rarely happen on their own. Ask:
- Did WordPress, a plugin, or a theme update run recently? (These run automatically on many sites)
- Did you or a team member edit anything on the site?
- Did Chykalophia do any scheduled maintenance or updates?
- Did your hosting provider run any server maintenance?
Most "unexplained" changes are traced back to an automatic plugin or theme update.
Step 4 — Check if it's an automatic update
Many sites are configured to apply updates automatically for security. Occasionally, an update changes visual settings unexpectedly.
Log in to your WordPress dashboard.
Go to Dashboard, then Updates. Check the update history to see what ran recently.
Go to Plugins and check if any plugins show a recently updated notice.
Note which items updated and share that list with us.
Step 5 — Check if someone else made an edit
If you share site access with team members, someone else may have made a change.
Log in to your WordPress dashboard.
Go to Posts or Pages and look at the "Last Modified" date for affected pages.
Check the revision history of the affected page. In the page editor, look for a "Revisions" panel — this shows a history of edits and who made them.
Revisions let you undo changes
WordPress saves a revision every time a page is updated. If someone accidentally changed the page content, we can restore a previous version. Contact us and we'll handle it safely.
What to send us
- A screenshot showing what looks different
- The URL of the page
- What you expect it to look like (or a "before" screenshot if you have one)
- When you first noticed the change
- Any recent updates or edits you're aware of
Common questions
Related guides
- How to clear your cache & hard refresh
- My site looks broken
- My changes aren't showing up
- Undo mistakes with revisions in WordPress
- Info to gather before contacting support
Need a hand?