Help center
Clear, friendly guides for every tool and account you use with Chykalophia — starting with how to give us access to something.
- Difficulty
- Beginner
Plain-English guides for your website, your accounts, and the tools we use together. No jargon, no hunting around the internet. Just clear answers, written for real people.
Need to give us access to something?
That's what most people come here for. Two ways to get there:
Access directory (A–Z)
Every tool we might ask for, alphabetically. Find yours, follow the guide. Start here if you know the tool's name.
Giving us access → start here
Why we ask, what's safe to share, and the checklist for a new project.
The short version
Wherever possible we ask you to invite us as a user rather than share a password — so nothing of yours is ever exposed, and you can remove our access in one click whenever you like. See why we ask for access (and why it's safe).
Three ways to find anything
Search
Press ⌘K (or Ctrl+K) anywhere on this site and type what you're after.
By goal
'I just got hacked', 'I need to add a team member', 'I'm launching a product' — each with a reading list.
By platform
WordPress, Shopify, Webflow or Squarespace? Pick yours and see only guides that apply.
New here?
If you've just started working with us, these three, in this order:
If you only read three things
- How we work together — what to expect from us, and when.
- Access checklist for a new project — the handful of things we need first.
- How to request work — so nothing gets lost in email.
Getting started
How we work together, what to expect, and how to request work.
ClickUp for clients
How to use ClickUp to collaborate with our team.
Our services & pricing
The Boring Stuff, project work, and Fractional retainers — with real starting numbers.
Templates & checklists
Fill-in-the-blank documents to get set up faster.
Your website
Which platform am I on?
Not sure whether you're on WordPress, Shopify, Webflow or Squarespace? Find out here.
Looking after your site
Backups, updates, monitoring and what our care plan covers.
Speed & performance
Why sites get slow, and what actually makes them faster.
Something's broken
Fixes for the most common website problems.
Domains, email & hosting
Domains & DNS
Domain names and DNS, explained simply.
Business email
Professional email, set up and explained.
Website hosting
Flywheel, WP Engine, Kinsta and more.
Google Workspace
Gmail, Drive, Calendar and admin basics.
Microsoft 365
Outlook, OneDrive, Teams and admin basics.
Which should you use?
Google Workspace vs Microsoft 365, compared.
Growing your business online
SEO basics
How search works and what to expect.
Analytics & tracking
Understanding your website data.
Content & images
Writing, images and accessibility.
Payments
Accepting payments online.
AI for business
Using AI tools well, without the hype.
Guides for your industry
What matters most in your line of work.
Staying safe
Security
Keeping your accounts and site safe.
Rules & compliance
Privacy law, cookies and accessibility, in plain English.
If something goes wrong
Recovering from a hack, an outage, or a departing staff member.
Glossary
Plain-English definitions of web terms.
Looking for internal SOPs?
Internal docs require a @chykalophia.com Google account.
Sign in to access them.
Can't find what you need?
Email support@chykalophia.com with your question and your website address. We're happy to help — and we'll add a guide if one is missing.
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