Website care & maintenance, explained
Everything you need to know about how we keep your website healthy, secure, and running smoothly.
Your website is not a one-time project — it needs regular attention to stay fast, secure, and working properly. This section covers everything we do to look after your site, and what you can do to help.
Quick summary
We monitor, update, and back up your website on an ongoing basis. This section explains every part of that work in plain English — so you always know what is happening with your site and why.
If you only read three things
- Why websites need maintenance — the case for ongoing care.
- What our care plan covers — exactly what we do for you.
- How backups work — the safety net behind everything else.
What we do
Why websites need maintenance
The plain-English case for ongoing care.
What our care plan covers
Every service included in our care plan, explained simply.
Software updates explained
Why we update WordPress, plugins, and themes regularly.
How backups work
What we back up, how often, and where it's stored.
Restoring your site from a backup
What happens when we need to roll back your site.
Updates & backups
Uptime monitoring explained
How we know the moment your site goes down.
Security monitoring explained
How we watch for threats and suspicious activity.
Broken links & why they matter
What broken links are and how we find them.
Testing your contact & order forms
Why we test forms regularly and what we check.
How we test changes before they go live
Staging environments explained in plain English.
Monitoring & testing
Keeping your content fresh
Why stale content hurts your business — and what to do about it.
Seasonal website checks
What to review before major seasons and events.
End-of-life software & why it's risky
What happens when software is no longer supported.
Keeping your site accessible over time
Accessibility isn't a one-time fix — here's how to maintain it.
When to call us
How to report a bug effectively
The information we need to fix a problem fast.
When & how to request emergency support
What counts as an emergency and how to reach us quickly.
What to expect during planned maintenance
We'll warn you before any work that may cause brief downtime.
Checklists
What to check on your site monthly
A simple monthly checklist you can do yourself.
Your website health checklist
The full checklist we run through on every care visit.
Pre-launch checklist for a big update
Everything to verify before a major update goes live.
Website care: frequently asked questions
Quick answers to the questions clients ask most.