Chykalophia Docs

What we back up, how often, where backups are stored, and why they are your most important safety net.

A backup is a saved copy of your website. If something ever goes wrong — a bad update, accidental deletion, or a security incident — a backup is what we use to restore your site. This guide explains how our backup system works.

Quick summary

We take a full backup of your site every day. Backups include all your content, images, and settings. They are stored in a secure location separate from your hosting server. If something breaks, we can restore your site quickly.

What a backup includes

A complete backup of a WordPress site has two parts:

Your files

Everything that makes your site look and work the way it does:

Your theme files (your design)
All your uploaded images and documents
Plugin files
Custom code files

Your database

All the content and settings stored behind the scenes:

Every page and post you've written
Your settings and configuration
Customer and order data (if you have a store)
Form submissions (if your form plugin saves them)

Both parts are needed to fully restore a site. A backup that only has one part is not a complete backup.

How often we back up

We take a backup every day. That means the most you can ever lose is one day's worth of changes.

For high-traffic stores or sites that update frequently, more frequent backups may be appropriate. Talk to your project lead if you think you need more frequent backups.

The server is not a backup

A common misconception is that your host's backups are all you need. Many hosts do keep backups or snapshots, but those are not the same as a managed, verified backup. Server snapshots can be affected by the same problem that damaged your site. We store backups separately.

Where backups are stored

We store backups in an offsite location — meaning a separate system from your hosting server. This is important because:

If your hosting server has a problem (crash, hack, data loss), your backups are unaffected
Backups can't be deleted by the same attack that targeted your site
We can restore your site even if your hosting account is completely inaccessible

How long backups are kept

We typically keep daily backups for a rolling period of 30 days, and weekly backups for longer. This means if you realize something went wrong two weeks ago, we can still restore from before that point.

If you need a specific older backup for any reason, contact us and we'll check what's available.

What backups protect against

Scenario	Can we restore?
A plugin update breaks the site	Yes — restore to before the update
You accidentally delete a page or post	Yes — restore that content from backup
Your site gets hacked or infected with malware	Yes — restore to a clean version from before the infection
You or a team member makes a mistake	Yes — restore the affected content or the whole site
Your hosting provider has a server failure	Yes — restore from offsite backup to a new location

What backups do NOT protect against

Backups are powerful, but they have limits:

A restored site will not include any changes made after the backup was taken
Restoring is not instant — it takes time, especially for large sites
If you've had a long-running security problem, older backups may also be affected

For security incidents, we always check backups carefully before restoring to make sure we're restoring to a clean version. See Restoring your site from a backup for more.

Common questions

Do I need to do anything to make backups happen?

No. Backups run automatically as part of your care plan. You don't need to remember to trigger them.

If you manage your own site, this is the one thing worth checking yourself — backups fail quietly, and a monthly glance catches it. See verifying your backups are working.

Can I download my own backup?

Yes, on request. If you'd like a copy of your backup for your own records, contact us and we'll provide one.

Are backups encrypted?

Yes. Backups are stored with encryption to protect your data and your customers' data.

What if I'm on Webflow or Squarespace?

Their tools differ. Webflow saves site backups automatically as you work, and you can restore them. Squarespace has no version history or site-wide restore, but pages and blog posts you delete can be restored within 30 days. We'll document what your platform offers alongside a backup strategy that suits it.

I accidentally deleted something — can you restore it?

Yes. Contact us as soon as possible and let us know what was deleted and roughly when. The sooner you tell us, the easier it is to pinpoint the right backup to restore from.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

Learn more

Backups — WordPress Advanced Administration Handbook

How backups work