Chykalophia Docs

"Uptime" refers to the time your website is online and accessible to visitors. When your site is unreachable — even briefly — that's called "downtime." This guide explains how we monitor uptime and what we do when a problem is detected.

Quick summary

We use automated monitoring tools that check your website every few minutes, around the clock. If your site goes offline, we get an alert immediately — often before you or your customers even notice. We investigate and work to get the site back online as fast as possible.

What uptime monitoring is

An uptime monitor works by visiting your website at regular intervals — every minute or few minutes — and checking that it responds correctly. If it doesn't get a valid response, it sends us an alert.

This happens 24 hours a day, 7 days a week, including weekends and holidays. You don't have to check it yourself, and you don't have to rely on a customer telling you your site is down.

Why downtime happens

There are several common reasons a website goes offline:

Cause	What it means
Hosting server issue	Your hosting provider has a problem with their servers
Traffic spike	Sudden surge in visitors overwhelms the server
Software crash	A bad update or conflict crashes a core component
Security attack	A DDoS attack or hack attempt takes the site offline
Domain or DNS issue	A lapse in domain renewal or a DNS misconfiguration
SSL certificate expiry	Your security certificate expires, so browsers warn visitors the connection isn't secure instead of showing your site. On a site that uses HSTS, visitors can't click past that warning at all
Accidental deletion	A configuration file was accidentally removed

Most causes are fixable quickly once identified.

What happens when your site goes down

Monitor detects the problem. Within minutes of the outage, the monitoring system detects that your site isn't responding.

We receive an alert. We get an immediate notification so we can start investigating.

We diagnose the cause. We check your hosting server status, recent changes, DNS, and error logs to identify what's wrong.

We fix the problem. Depending on the cause, we contact your host, roll back a change, or take another corrective action.

We confirm the site is back. The monitor confirms the site is responding again, and we do a quick check of the live site.

We let you know. We notify you of what happened, what caused it, and what we did to fix it.

Response times

We act fast

For care plan clients, we aim to acknowledge an uptime alert and begin investigating within a few hours during business hours. Truly urgent issues (complete site failure, security incidents) receive the fastest response we can provide.

For situations outside business hours, our monitoring still runs continuously. We'll address overnight alerts first thing in the morning, or sooner for critical situations.

What "99.9% uptime" means

You may have seen hosting providers advertise "99.9% uptime." That sounds nearly perfect, but it still means:

Uptime %	Allowed downtime per year
99%	~3.6 days
99.9%	~8.7 hours
99.99%	~52 minutes

No hosting setup is immune to downtime, whatever figure is advertised. The goal is to detect and resolve issues quickly to minimize the impact on your business.

Common questions

Will I be notified when my site goes down?

Yes. We'll contact you to let you know what happened, especially if there was meaningful downtime. For brief blips that resolve quickly, we may not contact you unless there's something to report.

Can I set up my own uptime alerts?

Yes. UptimeRobot, for example, has a free plan with a 5-minute checking interval that can email you when your site goes down. SMS and voice-call credits aren't included on the free plan; free and paid users buy them separately as a one-off purchase. Check UptimeRobot's plans page for what each plan includes today. We still manage monitoring on our end, but it's fine to have your own alerts too. Just be aware that some brief blips may trigger notifications that resolve before you even see them.

What if my site keeps going down repeatedly?

Frequent downtime usually indicates an underlying problem — often with hosting, traffic capacity, or software. We'll investigate the pattern and recommend a lasting fix, which might mean upgrading your hosting plan or addressing a software issue.

My site looks broken but it's technically 'up' — is that covered?

Uptime monitoring checks that your site responds, not that it looks correct. If your site is accessible but broken visually, that's a different kind of problem. See How to report a bug effectively for how to flag visual or functional issues.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

Uptime monitoring explained