How to report a bug effectively
The information we need to fix a website problem fast — how to describe what's wrong, what to include, and where to send it.
When something on your website isn't working right, the faster and more clearly you can describe it to us, the faster we can fix it. This guide explains what to include in a bug report and how to send it.
Quick summary
A great bug report includes: what you saw, what you expected to see, the URL of the page, a screenshot, and what you were doing when the problem occurred. The more detail you give us, the less time we spend guessing — and the faster we fix it.
Why good bug reports matter
We can't fix what we can't reproduce. Vague reports like "the website is broken" or "something looks wrong" force us to play detective before we can even start fixing.
A clear report with the right information means we can:
- Understand exactly what's wrong
- Reproduce it ourselves (see it happening)
- Identify the cause
- Fix it faster
What to include in your report
Use this checklist every time you report a problem:
| Include | Why |
|---|---|
| The URL of the page | The web address in your browser bar. Paste it exactly. |
| What you see | Describe what looks wrong — in plain words. |
| What you expected to see | What should it look like or do? |
| A screenshot | A picture is often clearer than words. |
| What you were doing | Were you on a phone? Clicking a specific button? Submitting a form? |
| When it started | Did it just start? Has it been like this for a while? |
| Which browser/device | Chrome on a laptop? Safari on an iPhone? |
How to take a screenshot
Press Command + Shift + 4. Your cursor turns into a crosshair. Click and drag to select the area you want to capture. The screenshot saves to your desktop automatically.
For a full-screen screenshot, press Command + Shift + 3.
Press Windows key + Shift + S. Your screen dims and your cursor becomes a crosshair. Click and drag to capture the area. The screenshot is copied to your clipboard — paste it into an email, ClickUp task, or document.
Press the side button and the volume up button at the same time. A thumbnail appears in the bottom corner. Tap it to annotate or share, or let it disappear — it's saved to your Photos automatically.
Press the power button and volume down button at the same time. On most Android phones this captures a screenshot, which is saved to your Photos or Gallery.
How to write a clear description
Good example:
"On the Contact page (https://example.com/contact), when I submit the form with a valid email and message, the page refreshes but I don't receive the confirmation email. This started about three days ago. I'm using Chrome on a Windows laptop."
Not enough information:
"The contact form isn't working."
Both describe the same problem. The first one tells us exactly what to investigate. The second one could mean dozens of different things.
Where to send your report
Log a task in ClickUp. This is the best way — it keeps a record, lets you attach screenshots, and ensures nothing gets lost. See How to submit a new request.
Or email us. Send your report to support@chykalophia.com — unless your project lead has given you a different address. Attach your screenshot directly to the email.
For urgent issues. If the problem is causing immediate harm to your business (site down, checkout broken, security incident), see When & how to request emergency support.
What happens after you report
- We acknowledge your report (faster for care plan clients)
- We reproduce the problem on our end
- We investigate the cause
- We fix it and test the fix on staging where relevant
- We let you know it's resolved and what caused it
No such thing as too much detail
It's impossible to give us too much information about a bug. More is always better. If you're unsure whether something is relevant, include it anyway.
Common questions
Related guides
- When & how to request emergency support
- What to check on your site monthly
- Testing your contact & order forms
- How to submit a new request
- How to take a screenshot
Need a hand?