How to submit a new request
Learn how to submit a new work request in ClickUp so we can pick it up quickly and get started.
Need something new — a page update, a new feature, a design tweak? This guide shows you how to submit a request directly in ClickUp so it lands in the right place and we can act on it straight away.
Quick summary
To submit a new request, create a new task in your designated Requests list in ClickUp. Give it a clear title, describe what you need in the task description, and set the status to New Request (or the equivalent in your workspace). We review the list regularly and will respond within our normal response times.
What you'll need
Beginner 5 minutes- A ClickUp account with access to your project workspace
- A clear idea of what you need (even rough notes are fine)
Where to submit requests
Your workspace has a dedicated list for new requests — it's usually called Requests, New Work, or Client Requests. Your project manager will have pointed this out during onboarding.
If you're not sure where it is, see Navigating ClickUp as a client, or just email us and we'll point you in the right direction.
How to create a new request
Navigate to your Requests list. In the left sidebar of ClickUp, look for the list labeled Requests (or similar) inside your project space.
Click "Create task" or the + button. This opens a new task form. The button is usually at the top of the list or at the bottom.
Write a clear task title. The title should describe the request in one line. Examples: "Update the team photos on the About page" or "Add a new service — Brand Photography." Avoid vague titles like "Website stuff."
Add a description. Click into the description area and write the details. Include:
- What you want done
- Why (context helps us do it right the first time)
- Any relevant examples, links, or references
- A deadline, if there is one
Attach any files. If you have images, documents, or screenshots that are relevant, attach them now. See How to attach files & screenshots.
Save the task. Click Save or Create task. The task is now in our queue. You don't need to email us — we'll see it.
Urgent requests
If your request is time-sensitive, say so clearly in the task description and mention the deadline. For genuinely urgent issues (like your site being down), contact us directly — see How to report a problem with your site.
What makes a good request?
A well-written request saves time for everyone. Here's a simple structure to follow:
| Field | What to include |
|---|---|
| Title | One sentence: what you want done |
| Description | What, why, any constraints or preferences |
| Deadline | A real date, or "no rush" — be honest |
| Attachments | Any reference material, images, or examples |
What happens next?
Once you've submitted the task:
- We review new requests regularly (see Our response times & support hours).
- Your project manager will respond in the task with a timeline and any questions.
- The task status will update as work progresses — from New Request through to In Progress and eventually Done or Awaiting Your Approval.
You'll be notified at each stage. See Managing your ClickUp notifications to control how often you hear from us.
Can I submit requests by email?
We prefer ClickUp for all requests because it keeps everything in one place, nothing gets lost, and the whole team can see the context. If you email us a request, we'll create a ClickUp task on your behalf — but submitting directly is faster.
Common questions
Related guides
- How to approve work in ClickUp
- How to request changes
- How to attach files & screenshots
- How to comment on a task
- How to request new work or changes
- Our response times & support hours
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