Mentioning people to get their attention

How to use @mentions in ClickUp to notify a specific person, get a faster response, and communicate clearly without sending extra emails.

When you leave a comment in ClickUp, everyone with access to the task can see it — but that doesn't mean the right person will notice it right away. Mentioning someone by name sends them a direct notification so they know you need them specifically.

Quick summary

Type @ followed by someone's name in any comment to notify them directly. They'll receive a notification in ClickUp and (usually) by email. Use @mentions when you have a question, need approval, or want to flag something to a specific person. Avoid group mentions like @followers unless everyone genuinely needs to see it.

What is a mention?

A mention (also called an @mention) is a way to tag someone in a comment. When you write @Sarah, ClickUp sends Sarah a notification that she's been mentioned in that task, and the comment is highlighted for her in the task. She can open the notification from her Inbox to see your comment and reply.

Think of it like texting someone's name in a group chat so they know the message is for them.

How to mention someone

Open the task and click the comment field in the lower-right corner. Comments and activity are on the right side of the task.

Type the @ symbol. ClickUp shows a list of people you can mention.

Start typing the person's name or initials to search for them. For example, typing @Pe might show "Peter" and "Penelope."

Click the correct name in the list to select it.

Finish writing your comment, then press Enter (Return on a Mac) or click the send icon. Once the comment is sent, the person is notified.

You can mention more than one person

You can mention more than one person in a single comment. Type @ again wherever you want to tag another person.

When to use a mention

Use an @mention when:

You need a specific person to answer a question
You're approving, rejecting, or requesting changes on work they've done
You're sharing a file or screenshot that someone needs to act on
You're following up on something after a few days of no response

You don't need to mention someone if your comment is just general information that everyone will see in their regular notifications.

Mentioning everyone at once

Task comments don't have an @all mention. Instead, type @assignees to mention everyone assigned to the task, or @followers to mention everyone following it. Each person in that group gets a notification. (@everyone only works in ClickUp Chat channels, not in task comments.)

Use this sparingly. Only use a group mention when:

The message genuinely applies to every person on the task
You need a response from multiple people before work can continue
There's an urgent change that affects the whole team

Overusing group mentions teaches people to ignore notifications. A targeted @name is almost always more effective.

Notification etiquette

Good mention habits

Tag the person whose name you'd say first if you were speaking out loud
Include enough context in your comment so the person doesn't have to read the whole thread
Mention someone when you need a response — not just as a courtesy update
Respond to @mentions within one business day when possible

Habits to avoid

Using @followers or @assignees for every comment — it causes notification fatigue
Mentioning multiple people when only one person needs to act
Sending a follow-up email after you've already @mentioned someone — give it one business day first
Writing a vague comment like "@Sarah — thoughts?" without explaining what you need

What happens after you mention someone

When you @mention someone:

They receive a notification in their ClickUp Inbox. A badge next to Inbox in the Home Sidebar counts the unread notifications in the Inbox's Primary tab, which is where @mentions land.
They usually also receive an email notification — depending on their personal notification settings.
They can open the notification to see your comment on the task and reply.

Mentioning someone in a task comment also makes them a follower of that task, so they'll hear about later updates too.

If someone has turned off email notifications, they'll still see the mention in their ClickUp Inbox. If you haven't heard back after one business day, it's fine to follow up — either with another comment or by emailing support@chykalophia.com.

Mentioning Chykalophia team members

You'll typically mention members of the Chykalophia team when you have feedback or a question. Common people to mention:

Your project lead — for questions about scope, timeline, or decisions
The designer or developer assigned to the task — for feedback on their specific work
Everyone following the task (@followers) — only for urgent or universal messages

Not sure who to tag? Mention your project lead and they'll route your question to the right person.

Common questions

I mentioned someone but they haven't responded. What should I do?

Wait one full business day. If you still haven't heard back, leave a follow-up comment with another @mention. If it's urgent, email support@chykalophia.com and reference the task name.

Can I mention someone who is not assigned to the task?

Yes. You can mention anyone who has access to the task, whether or not they're assigned to it. They get a notification and become a follower of the task. If the person doesn't have access to the task, they won't be notified unless they're given access to it. If you're not sure who can see a task, ask us.

How do I know if someone has mentioned me?

Open your Inbox from the Home Sidebar. @mentions appear in the Primary tab, and the badge next to Inbox counts the unread notifications in that tab. You'll also receive an email if you have email notifications turned on. See ClickUp notifications explained to adjust your settings.

Can I mention someone in the task description (not just comments)?

Yes, if you're able to edit the description. You can @mention people in most places in ClickUp where you can type, including task descriptions. Someone mentioned in a description gets a notification, but isn't added as a follower. This is useful if you want to assign responsibility for reviewing a specific section of a document.

What is the difference between mentioning someone and assigning them to a task?

Assigning someone means they are responsible for completing the task. @mentioning someone in a comment means you want their attention right now. You can mention someone without assigning them. Assigned people automatically follow the task, so with ClickUp's default settings they're already notified about new comments. A mention makes sure your comment is flagged for one specific person.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

Learn more

Use @mentions — official ClickUp documentation

Mentioning people to get their attention

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