Chykalophia Docs

Solutions to the most common ClickUp problems clients encounter, from login issues to missing notifications.

Something not working in ClickUp? This guide covers the most common issues clients run into and how to fix them. Most problems have a quick fix.

Quick summary

Most ClickUp problems fall into a few categories: login issues, missing notifications, tasks not loading, or access problems. Try the quick fixes in this guide first. If nothing works, contact us — we can help you directly.

I can't log in

Check your email address. Make sure you're using the same email address that received your ClickUp invite. It may be your work email rather than a personal one.

Try resetting your password. On the ClickUp login page, click Forgot Password?. ClickUp emails you a link to reset it. Check your spam folder if the reset email doesn't arrive.

Try a private window or a different browser. Browser extensions, such as ad blockers, can sometimes get in the way. If a password reset link isn't working, ClickUp suggests retrying it in a supported browser such as Google Chrome, or in a private browser window.

Clear your browser cache. Stale cached files can sometimes cause problems. In your browser settings, clear the cache and cookies, then try again. You'll need to sign in to websites again afterwards.

If none of these work, contact us and we'll check that your account is active and correctly configured.

I didn't receive my invite email

Check your spam or junk folder. ClickUp invite emails sometimes land there. Look for an email from ClickUp. If your company filters email, ask whoever manages it to allow ClickUp's email domains, which ClickUp lists in What domains need to be allowed?

Check the correct inbox. If you have multiple email accounts, make sure you're checking the one we used for your invite.

Wait a few minutes. Invite emails can occasionally be delayed.

Ask us to resend it. If it still hasn't arrived after 15 minutes, let us know and we'll send a fresh invite.

See Getting your ClickUp invite for more detail.

I can't find a task

Use search first

The quickest way to find any task is to press Ctrl + K (Windows) or Cmd + K (Mac) in ClickUp, or click Search at the top of the screen. Type a word from the task's name or description, and matching tasks you have access to show up in the results.

If search doesn't help:

The task may have been moved to a different list. Ask your project manager where it went.
The task may have been closed or archived. Closed tasks are hidden in List view by default, and archived tasks show up in search when you use the Archived filter. Ask us to restore it if needed.
You may not have access to the list the task is in. We can adjust your permissions.

I'm not receiving notifications

Check your notification settings. Log in to ClickUp, click your avatar in the upper-right corner, and select Notifications. Make sure the places you expect notifications (Email, Browser/Desktop, Mobile) aren't set to Disable notifications, and that you haven't muted notifications.

Check your email spam folder. ClickUp notification emails are sometimes filtered as spam or promotions. Mark them as not spam to fix this going forward.

Check your phone and browser settings. If you're expecting push notifications on your phone, open your phone's Settings app and make sure ClickUp is allowed to send notifications. For pop-ups on your computer, make sure your browser is allowed to show notifications from app.clickup.com. ClickUp also suggests logging out and back in.

Make sure you're following the right tasks. Most task updates only go to the task's followers. You follow tasks assigned to you automatically. To follow another task, open it, click the bell icon in the upper-right corner, and click your avatar. If you can't change followers, ask us to add you.

See Managing your ClickUp notifications and ClickUp email notifications explained for full detail.

I'm getting too many notifications

This is a common complaint, and it is fixable from one screen. Go to your notification settings (click your avatar in the upper-right corner, then Notifications) and pick a quieter preset such as Focused or Mentions only, or choose Custom to switch off the notification types you don't need.

For most clients, we recommend keeping only:

@mentions
Task assignments
Due date reminders

See Managing your ClickUp notifications for the recommended setup.

A task is stuck on the wrong status

If a task is showing a status that doesn't reflect reality (for example, it says In Progress but the work is done), leave a comment describing what you believe the correct status should be. Tag your project manager with an @mention and we'll sort it out.

Don't change statuses unless you're confident what they mean — see Task statuses explained for guidance.

ClickUp is slow or not loading

Refresh the page. Press F5 (Windows) or Cmd + R (Mac).

Check your internet connection. ClickUp is a cloud app — it needs a stable connection to work.

Clear your browser cache. Old cached files can cause problems. Clear your cache in browser settings and reload.

Try a different browser. If ClickUp is slow in one browser, try another, such as Google Chrome.

Check ClickUp's status page. Sometimes ClickUp itself has an outage, which can cause endless loading or login problems. Visit status.clickup.com to see if there's a known issue.

I can't attach a file

Check the file size. Each file you attach to a task can be up to 1 GB. If your file is larger, consider uploading it to Google Drive or Dropbox and sharing the link in a comment instead. To upload a folder, zip it first.
Check your internet connection. Large file uploads can fail on slow connections.
Try a different browser. File upload issues are sometimes browser-specific.

See How to attach files & screenshots for the full guide.

I'm seeing tasks or spaces I shouldn't see

This is a permissions issue. Contact your project manager and let them know what you can see. We can adjust your access level so you only see your project.

I accidentally changed something I shouldn't have

Don't panic. Leave a comment on the task explaining what happened, and tag your project manager. Many mistakes can be fixed; for example, a deleted task stays in ClickUp's Trash for 30 days. The most important thing is to flag it quickly so we can fix it before it causes any confusion.

Common questions

ClickUp keeps logging me out — what's happening?

ClickUp says being signed out again and again is often fixed by allowing third-party cookies for app.clickup.com in your browser, and that ad-blocking or privacy extensions can block those cookies too. See Enable third-party cookies in your browser for steps. It can also happen if your browser clears cookies when it closes, or if another ClickUp workspace you belong to limits how long you can stay signed in (that limit applies to your whole account). If it keeps happening, let us know.

The ClickUp mobile app keeps crashing — what should I do?

First, check the App Store or Google Play for a ClickUp update. Next, try logging out and back in: tap your avatar in the upper-right corner, swipe to the bottom of the page, tap Logout, and confirm. If it still crashes, delete and reinstall the app from the App Store or Google Play.

I can see the task but I can't comment on it — why?

You may have been given view-only access. Let us know and we'll adjust your permissions so you can comment.

A teammate says they sent me a comment but I can't see it — where is it?

Check that you're looking at the correct task — there may be two similar tasks. Comments appear on the right side of the task. Also check whether the comment was posted as a threaded reply to another comment. Replies sit in a thread under the original comment: click Reply on that comment to open the thread.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

ClickUp troubleshooting