Security & when things break
Troubleshooting
73 guides across 21 sections
Troubleshooting24
- "Not secure" warning in the browserWhat causes the "Not secure" warning in browsers and how to get your site back to secure HTTPS.
- General frequently asked questionsAnswers to the questions we hear most often from clients about their websites, projects, and working with Chykalophia.
- How to clear your cache & hard refreshStep-by-step instructions for clearing your browser cache and doing a hard refresh on Mac, Windows, iPhone, and Android.
- How to share a screen recordingHow to record your screen and share the video with our support team so we can see exactly what is happening.
- How to take a screenshotStep-by-step instructions for taking a screenshot on Mac, Windows, iPhone, and Android to share with our support team.
- I can't log in to my siteStep-by-step help for WordPress login problems including wrong passwords, locked accounts, and login page not found.
- I can't receive emailStep-by-step diagnosis for when email isn't arriving at your business email address.
- I got a suspicious email — what now?How to assess whether an unexpected or suspicious email is a phishing attempt, and what to do next.
- I think I was hackedImmediate steps to take if you believe your website or business accounts have been compromised.
- I'm not getting form notification emailsWhat to do when your website forms are submitting correctly but the email notifications aren't arriving in your inbox.
- Info to gather before contacting supportThe details that help our team diagnose and fix your issue as quickly as possible — a checklist to run through before reaching out.
- My changes aren't showing upWhat to do when you've saved edits in WordPress or your site platform but the live site hasn't updated.
- My domain expiredWhat to do immediately if your domain name has lapsed, and how to recover it and prevent it happening again.
- My email is going to spamWhy your business emails land in recipients' spam or junk folders, and what can be done to fix it.
- My forms aren't workingWhat to do when contact forms, inquiry forms, or order forms on your website are failing or showing errors.
- My images aren't loadingWhat to do when images show as broken icons or blank spaces on your website pages.
- My site is slowWhy your website may be loading slowly and the most effective steps to diagnose and improve its speed.
- My site isn't showing up on GoogleWhy your website may not appear in Google search results and what steps to take to improve visibility.
- My site looks brokenWhat to do when your website layout is wrong, styles are missing, or something looks completely off.
- My website is down — what do I do?Step-by-step first-response guide for when your website won't load, with what to check and when to contact us.
- Payments aren't working on my storeHow to diagnose and respond to payment failures, checkout errors, and declined transactions on your online store.
- Something on my site looks differentWhat to do when a font, color, layout, image, or piece of content on your site changed without you making the change.
- Troubleshooting — start hereFind calm, step-by-step help for the most common website and business-tool problems.
- Who to contact for whatA clear guide to who handles which types of issues — Chykalophia, your hosting provider, your domain registrar, or your email provider.
WordPress10
- Deleting & restoring pages and postsLearn how to safely delete pages and posts in WordPress and how to restore them from the trash if you change your mind.
- Fixing the "white screen" errorStep-by-step help for when your WordPress site shows a blank white page instead of your content.
- Help, I can't log inStep-by-step help for when you can't access your WordPress dashboard — covering passwords, URLs, and lockouts.
- How to find your WordPress login URLSeveral reliable ways to find the login page for your WordPress website, even if you've never logged in before.
- My changes aren't showing upHow to fix the common reasons why edits you make in WordPress don't appear on your live website.
- My layout broke after an updateHow to diagnose and fix a broken or jumbled site layout that appeared after a WordPress, plugin, or theme update.
- My WordPress site is downWhat to do when your WordPress website is unavailable — a calm, step-by-step guide to diagnosing and reporting the problem.
- Undo mistakes with revisionsLearn how to use WordPress revisions to view the history of a page or post and restore an earlier saved version, so most editing mistakes can be undone.
- Working with contact formsLearn how contact forms work on WordPress, how to find form submissions, and how to manage common issues.
- Working with Fluent FormsHow to find, edit, and manage forms built with Fluent Forms — entries, notifications, integrations, and the settings that cause missed emails.
Website care8
- Broken links & why they matterWhat broken links are, why they frustrate visitors and leave search engines at dead ends, and how we find and fix them.
- How to report a bug effectivelyThe information we need to fix a website problem fast — how to describe what's wrong, what to include, and where to send it.
- Restoring your site from a backupWhat happens when we need to restore your website from a backup — the process, the timeline, and what to expect.
- Testing your contact & order formsWhy we test your website forms regularly, what we check, and what to do if a form stops working.
- Uptime monitoring explainedHow we know the moment your website goes offline — and what happens next.
- Website care: frequently asked questionsQuick answers to the questions clients ask most often about our website care and maintenance service.
- What to check on your site monthlyA simple monthly checklist for business owners to keep their website accurate, working, and up to date.
- When & how to request emergency supportWhat counts as a website emergency, how to reach us quickly, and what to do while you wait.
Domains & DNS4
- Common DNS problems & fixesA troubleshooting guide for the most frequent DNS problems — including website not loading, email not working, and SSL errors after DNS changes.
- DNS propagation: why changes take timeWhy DNS changes don't take effect instantly, how long propagation takes, and what to do while you wait.
- How to find where your domain is registeredStep-by-step guide to finding out which registrar holds your domain name, even if you didn't set it up yourself.
- What happens when a domain expiresA plain-English timeline of what happens after a domain name expires — and how to recover it before it's too late.
Risk & resilience4
- Recovering from a hacked websiteA calm, thorough playbook for getting your hacked website cleaned, secured, and fully restored — with timelines and prevention steps.
- Recovering from an expired domainYour domain has expired and your site or email is down — here's how to reclaim it and get back online quickly.
- Risk & resilienceWhat to do when things go wrong — calm, step-by-step guides for every website and account emergency.
- Your website disaster recovery planA calm, step-by-step plan for what to do in the first 30 minutes, 24 hours, and first week after a website emergency.
Hosting3
- How to contact your host's supportWhen and how to reach Flywheel, WP Engine, or Kinsta support directly — and when to contact Chykalophia instead.
- Troubleshooting hosting problemsStep-by-step guidance for diagnosing and resolving the most common hosting issues — from site downtime to SSL warnings to slow loading.
- Uptime, downtime & what they meanLearn what uptime and downtime mean for your website, how they're measured, what causes downtime, and what to do when your site goes offline.
Elementor2
Email2
- Email not sending or receiving?Step-by-step help for the most common email problems — when email won't send, won't arrive, or bounces back.
- Troubleshooting email problemsA guide to diagnosing common business email problems — from messages going to spam to configuration issues — and knowing when to ask for help.
Google Workspace2
- Recovering a deleted user or filesHow to recover a deleted Google Workspace user account or restore files deleted from Google Drive — time limits and step-by-step instructions.
- Troubleshooting Google WorkspaceSolutions to the most common Google Workspace problems — sign-in issues, email not arriving, Drive access errors, Meet connection problems, and more.
Security2
- What to do if an account is compromisedA calm, step-by-step guide to recovering a hacked email, social media, hosting, or other business account — and locking down everything else.
- What to do if your site is hackedA calm, step-by-step guide to recovering your website after a hack — what to do first, how to clean up, and how to prevent it happening again.