Security & when things break
Troubleshooting
73 guides across 23 sections
Troubleshooting23
- "Not secure" warning in the browserWhat causes the "Not secure" warning in browsers and how to get your site back to secure HTTPS.
- General frequently asked questionsAnswers to the questions we hear most often from clients about their websites, projects, and working with Chykalophia.
- How to clear your cache & hard refreshStep-by-step instructions for clearing your browser cache and doing a hard refresh on Mac, Windows, iPhone, and Android.
- How to share a screen recordingHow to record your screen and share the video with our support team so we can see exactly what is happening.
- How to take a screenshotStep-by-step instructions for taking a screenshot on Mac, Windows, iPhone, and Android to share with our support team.
- I can't log in to my siteStep-by-step help for website login problems on WordPress, Squarespace, Shopify, Webflow, Wix and custom-coded sites, including wrong passwords, two-factor codes, locked accounts, and login page not found.
- I can't receive emailStep-by-step diagnosis for when email isn't arriving at your business email address.
- I got a suspicious email. What now?How to assess whether an unexpected or suspicious email is a phishing attempt, and what to do next.
- I think I was hackedImmediate steps to take if you believe your website or business accounts have been compromised.
- I'm not getting form notification emailsWhat to do when your website forms are submitting correctly but the email notifications aren't arriving in your inbox.
- Info to gather before contacting supportThe details that help our team diagnose and fix your issue as quickly as possible: a checklist to run through before reaching out.
- My changes aren't showing upWhat to do when you've saved edits in WordPress or your site platform but the live site hasn't updated.
- My email is going to spamWhy your business emails land in recipients' spam or junk folders, and what can be done to fix it.
- My forms aren't workingWhat to do when contact forms, inquiry forms, or order forms on your website are failing or showing errors.
- My images aren't loadingWhat to do when images show as broken icons or blank spaces on your website pages.
- My site is slowWhy your website may be loading slowly and the most effective steps to diagnose and improve its speed.
- My site isn't showing up on GoogleWhy your website may not appear in Google search results and what steps to take to improve visibility.
- My site looks brokenWhat to do when your website layout is wrong, styles are missing, or something looks completely off.
- My website is down. What do I do?Step-by-step first-response guide for when your website won't load, with what to check and when to contact us.
- Payments aren't working on my storeHow to diagnose and respond to payment failures, checkout errors, and declined transactions on your online store.
- Something on my site looks differentWhat to do when a font, color, layout, image, or piece of content on your site changed without you making the change.
- Troubleshooting: start hereFind calm, step-by-step help for the most common website and business-tool problems.
- Who to contact for whatA clear guide to who handles which types of issues: Chykalophia, your hosting provider, your domain registrar, or your email provider.
WordPress10
- Deleting & restoring pages and postsLearn how to safely delete pages and posts in WordPress and how to restore them from the trash if you change your mind.
- Fixing the "white screen" errorStep-by-step help for when your WordPress site shows a blank white page instead of your content.
- Help, I can't log inStep-by-step help for when you can't access your WordPress dashboard: covering passwords, URLs, and lockouts.
- How to find your WordPress login URLSeveral reliable ways to find the login page for your WordPress website, even if you've never logged in before.
- My changes aren't showing upHow to fix the common reasons why edits you make in WordPress don't appear on your live website.
- My layout broke after an updateHow to diagnose and fix a broken or jumbled site layout that appeared after a WordPress, plugin, or theme update.
- My WordPress site is downWhat to do when your WordPress website is unavailable: a calm, step-by-step guide to diagnosing and reporting the problem.
- Undo mistakes with revisionsLearn how to use WordPress revisions to view the history of a page or post and restore an earlier saved version, so most editing mistakes can be undone.
- Working with contact formsLearn how contact forms work on WordPress, how to find form submissions, and how to manage common issues.
- Working with Fluent FormsHow to find, edit, and manage forms built with Fluent Forms: entries, notifications, integrations, and the settings that cause missed emails.
Website care8
- Broken links & why they matterWhat broken links are, why they frustrate visitors and leave search engines at dead ends, and how we find and fix them.
- How to report a bug effectivelyThe information we need to fix a website problem fast: how to describe what's wrong, what to include, and where to send it.
- Restoring your site from a backupWhat restoring your website from a backup involves: how we do it for WordPress sites on our care plan, what Squarespace, Shopify, Webflow, Wix and custom-coded sites can restore, and what to expect.
- Testing your contact & order formsWhy we test your website forms regularly, what we check, and what to do if a form stops working.
- Uptime monitoring explainedHow we know the moment your website goes offline, and what happens next.
- Website care: frequently asked questionsQuick answers to the questions clients ask most often about our website care and maintenance service.
- What to check on your site monthlyA simple monthly checklist for business owners to keep their website accurate, working, and up to date.
- When & how to request emergency supportWhat counts as a website emergency, how to reach us quickly, and what to do while you wait.
Domains & DNS4
- Common DNS problems & fixesA troubleshooting guide for the most frequent DNS problems, including website not loading, email not working, and SSL errors after DNS changes.
- DNS propagation: why changes take timeWhy DNS changes don't take effect instantly, how long propagation takes, and what to do while you wait.
- How to find where your domain is registeredStep-by-step guide to finding out which registrar holds your domain name, even if you didn't set it up yourself.
- What happens when a domain expiresA plain-English timeline of what happens after a domain name expires, and how to recover it before it's too late.
Risk & resilience4
- Recovering from a hacked websiteA calm, thorough playbook for getting your hacked website cleaned, secured, and recovered as far as your platform allows, with timelines and prevention steps.
- Recovering from an expired domainYour domain has expired and your site or email is down. Here's how to reclaim it and get back online quickly.
- Risk & resilienceWhat to do when things go wrong: calm, step-by-step guides for every website and account emergency.
- Your website disaster recovery planA calm, step-by-step plan for what to do in the first 30 minutes, 24 hours, and first week after a website emergency.
Hosting3
- How to contact your host's supportWhen and how to reach Flywheel, WP Engine, or Kinsta support directly, and when to contact Chykalophia instead.
- Troubleshooting hosting problemsStep-by-step guidance for diagnosing and resolving the most common hosting issues, from site downtime to SSL warnings to slow loading.
- Uptime, downtime & what they meanWhat uptime and downtime mean for any website, whether it runs on WordPress, Squarespace, Wix, Shopify, Webflow or custom code, what causes outages, and what to do when your site goes offline.
Elementor2
Email2
- Email not sending or receiving?Step-by-step help for the most common email problems, when email won't send, won't arrive, or bounces back.
- Troubleshooting email problemsA guide to diagnosing common business email problems (from messages going to spam to configuration issues) and knowing when to ask for help.
Google Workspace2
- Recovering a deleted user or filesHow to recover a deleted Google Workspace user account or restore files deleted from Google Drive: time limits and step-by-step instructions.
- Troubleshooting Google WorkspaceSolutions to the most common Google Workspace problems: sign-in issues, email not arriving, Drive access errors, Meet connection problems, and more.