Troubleshooting Webflow problems

Most Webflow problems have simple explanations. This guide walks through the most common issues clients encounter and how to fix them.

My changes aren't showing on the live site

Most likely cause: You made changes but didn't publish them.

Webflow saves your changes automatically, but they don't reach the live site until they're published. Click Publish in the top bar, tick the domains you want to update, and click Publish to selected domains. If you can't publish, your account may not have publishing turned on, so ask us.

For CMS items, edits to an item that's already live stay in draft until you publish that item (or queue it and publish the site).

Also try: A hard refresh, which makes your browser load a fresh copy of the page (in Chrome, Edge and Firefox: Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). See How to clear your cache & hard refresh for other browsers.

I can't open my site to edit it

Webflow's old Editor, with its toolbar on the live site, was retired on August 4, 2026. You now edit inside Webflow itself.

Possible causes:

• You're not logged in to Webflow. Go to webflow.com, log in, then hover over your site in the Dashboard and click Open in Webflow.
• You're logged in with the wrong email. Check that you're using the email address Chykalophia used when inviting you.
• You don't have a seat on the site yet. Ask Chykalophia to invite you.
• You're looking in the wrong Workspace. If you belong to more than one, switch Workspaces from the dropdown in the top-left corner of the Dashboard.
• Try the shortcut: add ?update to the end of any page address on your live site (e.g., yoursite.com?update) and log in when prompted. If the shortcut doesn't work, the site may need to be republished first, so ask us.
• Webflow needs a desktop or laptop computer and a recent version of Chrome, Edge, Firefox, or Safari. If it loads badly, try a private (incognito) window to rule out browser extensions.

I can't click on some text to edit it

Your designer can lock specific elements so they can't be edited in edit mode. This is a deliberate design decision — those elements can only be changed in the Designer. Some content inside interactive parts of a component can't be edited in place either. If the text comes from the CMS (like a blog post title in a list), try editing that item from the CMS tab.

If you need to edit text that isn't responding to clicks, submit a request to Chykalophia.

A CMS item I published isn't showing on the live site

Check two things:

1. What's the item's status? Open the item from the CMS tab. Draft means it isn't live. Queued to publish means it goes live with the next full site publish. Scheduled means it goes live at the date and time that was set.
2. Did the item actually get published? Click Publish now on the item to put it live straight away, or publish the whole site if the item is queued. If you edited an item that was already live, your edits stay in draft until you publish them. (Publishing a single item isn't available on Webflow's Starter or Basic plans.)

My images look blurry or stretched

Blurry: The uploaded image is probably too small for the space it's in. Replace it with a larger version. Ask us what size the space needs (Webflow accepts image files up to 4MB).

Stretched: The new image has a different aspect ratio than the original. The container expects a certain shape. Try cropping your image to match the original proportions, or ask Chykalophia to adjust the container.

My form submissions aren't arriving by email

1. Ask us to check the form's notification settings. Notification emails are set up on each form in Webflow, and only site managers, designers, and Workspace owners and admins can change them.
2. Check your spam folder, and add Webflow's sending addresses (no-reply@webflow.com, no-reply@webforms.io and no-reply-forms@webflow.com) to your safe senders.
3. Check whether submissions are arriving at all in Site settings > Forms (open Site settings from your Dashboard or inside Webflow). On the free Starter plan, a site stops collecting submissions after 50 in total.

See Finding & managing form submissions for full details.

The site is down or showing an error page

Check Webflow's status page first: status.webflow.com. If Webflow is experiencing an outage, all you can do is wait.

If the status page shows all clear:

• Check that your site's Webflow Site plan is active and billing is current (or ask us). If a payment fails and isn't fixed, Webflow cancels the plan and disconnects your custom domain.
• Check that your domain's DNS records are still pointing to Webflow. (DNS records can sometimes be accidentally changed.) Webflow also has a Why is my site down? tool that checks for common problems, like a missing Site plan, DNS mistakes, or an unpublished domain.
• Contact Chykalophia.

My domain is connected but showing a security warning ("Not secure")

This usually means the SSL certificate hasn't been set up yet, or there's a problem with it.

Webflow provides SSL automatically, with no setup needed, and renews it as long as your domain's DNS records keep pointing to Webflow. After a DNS change, it can take up to 48 hours for the change to reach everyone, though it usually happens within a few hours. If the warning is still there after that, contact Chykalophia. (One thing we'll check: some domains have CAA records that must allow Webflow's certificate providers.)

I accidentally published something I shouldn't have

Your site can be restored to an earlier version from a backup. Only site managers can restore backups, so contact Chykalophia immediately. See Backups & version history.

If it was a single CMS item, you can usually take just that item down: open it from the CMS tab and choose Unpublish from its publish options. (This isn't available on Webflow's Starter or Basic plans.)

Common questions

Editing looks different from what I'm used to. Did Webflow change?

Yes. Webflow retired its old Editor on August 4, 2026. You now edit inside Webflow itself, usually with the Content editor role, and the ?update shortcut replaces ?edit. Webflow also updates its interface from time to time. If things look unfamiliar, contact Chykalophia and we'll show you around. See Edit mode vs design mode.

I can log in to Webflow but can't find my site.

You may have multiple Webflow accounts (e.g., a personal one and one tied to your work email). Log out and log back in with the email address Chykalophia used when inviting you. If you belong to more than one Workspace, each has its own Dashboard: switch between them from the Workspace dropdown in the top-left corner. If you're still stuck, contact us.

Something on the site looks wrong but I haven't made any changes.

This could be a browser caching issue (try a hard refresh), a Webflow outage, or a third-party integration that changed. Screenshot the issue and send it to Chykalophia with the URL and the time you noticed it.

Still stuck?

If none of the above resolves your issue, contact Chykalophia with:

• A screenshot or screen recording of the problem
• The URL where the issue is occurring
• What you were doing when it happened
• The device and browser you're using

This information helps us diagnose and fix the issue quickly.

Related guides

• How publishing works in Webflow
• Backups & version history
• Edit mode vs design mode
• Finding & managing form submissions

Learn more

• Webflow Status
• Troubleshoot issues in Webflow — Webflow Help