Troubleshooting Webflow problems

Most Webflow problems have simple explanations. This guide walks through the most common issues clients encounter and how to fix them.

My changes aren't showing on the live site

Most likely cause: You made changes but didn't click Publish.

Changes in the Webflow Editor are saved automatically but aren't pushed to the live site until you publish. Click the Publish button in the Editor toolbar and confirm.

Also try: Hard refresh your browser (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) to clear the cached version of the page.

The Editor toolbar isn't appearing on my site

Possible causes:

• You're not logged in to Webflow. Go to webflow.com, log in, then return to your site.
• You're logged in with the wrong email. Check that you're using the email address Chykalophia used when inviting you.
• You haven't been added as a collaborator. Ask Chykalophia to add you.
• Try the direct URL method: add ?edit to the end of your site's URL (e.g., yoursite.com?edit) and log in when prompted.

I can't click on some text to edit it

Some text elements are not set as editable in the Editor. This is a deliberate design decision — those elements can only be changed in the Designer.

If you need to edit text that isn't responding to clicks, submit a request to Chykalophia.

A CMS item I published isn't showing on the live site

Check two things:

1. Is the item status set to Published (not Draft)? Open the item in the CMS panel and check the toggle.
2. Did you click the main Publish button after saving the item? Both steps are required.

My images look blurry or stretched

Blurry: The uploaded image is too small for the space it's in. Replace it with a larger version (aim for at least 1920px wide for hero images).

Stretched: The new image has a different aspect ratio than the original. The container expects a certain shape. Try cropping your image to match the original proportions, or ask Chykalophia to adjust the container.

My form submissions aren't arriving by email

1. Check the notification email in your project's Form settings (Project Settings → Forms tab).
2. Check your spam folder — Webflow emails sometimes land there.
3. View submissions directly in the Dashboard to confirm they're being received at all.

See Finding & managing form submissions for full details.

The site is down or showing an error page

Check Webflow's status page first: webflowstatus.com. If Webflow is experiencing an outage, all you can do is wait.

If the status page shows all clear:

• Check that your Webflow hosting plan is active and billing is current.
• Check that your domain's DNS records are still pointing to Webflow. (DNS records can sometimes be accidentally changed.)
• Contact Chykalophia.

My domain is connected but showing a security warning ("Not secure")

This usually means the SSL certificate hasn't been issued yet, or there's a problem with it.

SSL certificates are issued automatically by Webflow after DNS connection, but it can take a few hours. If the site has been connected for more than 24 hours and still shows a warning, contact Chykalophia.

I accidentally published something I shouldn't have

Restore the previous version. See Backups & version history.

If you need help restoring, contact Chykalophia immediately.

Common questions

Still stuck?

If none of the above resolves your issue, contact Chykalophia with:

• A screenshot or screen recording of the problem
• The URL where the issue is occurring
• What you were doing when it happened
• The device and browser you're using

This information helps us diagnose and fix the issue quickly.

Related guides

• How publishing works in Webflow
• Backups & version history
• Editor mode vs Designer mode
• Finding & managing form submissions

Learn more

• Webflow status page
• Webflow University — Troubleshooting