Working with Webflow forms
How forms work on your Webflow site, what settings you can adjust, and how to make sure submissions reach you.
- Difficulty
- Beginner
Forms are how your website visitors get in touch with you. This guide explains how Webflow forms work, what you can manage yourself, and what Chykalophia handles on your behalf.
Quick summary
Webflow forms collect and store submissions in your site's settings in Webflow. New forms also send an email notification for each new submission, unless that's been changed. You can view submissions in Site settings > Forms. Form structure and notification settings are managed by Chykalophia.
How Webflow forms work
When a visitor fills out a contact form or enquiry form on your site and clicks Submit, Webflow does two things by default:
- Saves the submission in your site's settings in Webflow (Site settings > Forms)
- Sends an email notification to the addresses set up for that form
You don't need any third-party form tool — Webflow handles this natively. If you want submissions to go into a CRM, spreadsheet, or other system, a form can also send them to a connected app (like HubSpot, Zapier, or Make) or a webhook. Chykalophia sets this up. A form can even skip Webflow completely by using a "custom action", in which case Webflow doesn't store submissions or send notifications.
On Webflow's free Starter plan, a site stops collecting submissions after 50 in total. A site also needs a paid Site plan to receive submissions on your own domain.
What you can manage yourself
From Site settings > Forms (open Site settings from your Dashboard or inside Webflow), you can:
- View submissions — see all form entries (see Finding & managing form submissions)
- Export submissions — download a CSV spreadsheet of a form's entries
With the Content editor or Marketer role, that's all you can do with forms. Those roles can't change who receives notification emails or delete submissions, so ask us.
What requires Chykalophia's help
The following require changes in the Designer (only Workspace owners, admins, site managers, and designers can change form settings):
- Adding or removing fields from a form
- Changing field labels (e.g., renaming "Message" to "How can we help?")
- Making fields required, or changing what kind of answer a field accepts (e.g., an email address or phone number)
- Changing the success message visitors see after submitting
- Changing who receives notification emails
- Connecting the form to a third-party integration (HubSpot, Zapier, Make, Mailchimp, etc.)
If you need any of these, submit a request to us.
Email notifications for form submissions
When a form is submitted, Webflow can send you an email notification. Notifications are set up on each form, in that form's settings in Webflow. Site-wide defaults, which new forms copy, live in Site settings > Forms.
To check or update a form's notification email (Workspace owners, admins, site managers and designers only; if you're a content editor, ask us):
Open your site in Webflow and go to the page with the form.
Select the form on the canvas or in the Navigator.
Open the Settings panel on the right.
Under Form settings, in the Send to section, click Email Notifications. Check or update the To field. You can add several addresses.
Click Apply, then publish your site. Send a test submission on the live site to check it works.
On the free Starter plan, notifications can go to up to five people, and they must all be members of your Webflow Workspace.
Check your spam folder
Webflow notification emails sometimes end up in spam. Add Webflow's sending addresses (no-reply@webflow.com, no-reply@webforms.io and no-reply-forms@webflow.com) to your contacts or safe senders list. Shared addresses like info@ are more likely to be filtered as spam, so a named address (like jane@) is more reliable.
The form success state
After a visitor submits your form, they see a "success" message. Webflow's default reads "Thank you! Your submission has been received!" If you'd like to customize it (for example, to set expectations for response time), ask Chykalophia to update the success state text.
Common questions
I'm not receiving email notifications when someone submits the form.
Ask us to check the form's notification settings: the To field may be empty or wrong. Also check your spam folder. On the free Starter plan, the site stops collecting submissions after 50 in total. If the form sends submissions straight to another service (a "custom action"), Webflow doesn't send notifications at all. See Finding & managing form submissions for how to view submissions directly.
Can I have form submissions sent to multiple email addresses?
Yes. A form's To field accepts several email addresses. On the free Starter plan, that's up to five addresses, and they must all belong to members of your Webflow Workspace. Ask Chykalophia to set this up.
Can visitors attach files to the form?
Yes, on some plans. Webflow forms can include a file upload button on the Premium Site plan (or the older Business plan) and on the Ecommerce Plus and Advanced plans. Each file can be up to 10MB. By default, only people logged in to Webflow can open the uploaded files. If your plan doesn't include file uploads, ask Chykalophia about upgrading or using a third-party solution.
How long does Webflow store form submissions?
Webflow's help docs don't say how long submissions are kept. We recommend exporting submissions regularly as a backup. If a submission is deleted, any files uploaded with it are deleted too, so save the files you need.
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