Working with Webflow forms
How forms work on your Webflow site, what settings you can adjust, and how to make sure submissions reach you.
Forms are how your website visitors get in touch with you. This guide explains how Webflow forms work, what you can manage yourself, and what Chykalophia handles on your behalf.
Quick summary
Webflow forms collect and store submissions in your Webflow account. You'll also receive an email notification for each new submission (if that's been set up). You can view submissions in your Webflow account or in the Editor. Form structure and notification settings are managed by Chykalophia.
How Webflow forms work
When a visitor fills out a contact form or enquiry form on your site and clicks Submit, Webflow does two things:
- Saves the submission in your Webflow project, accessible from your account
- Sends you an email notification (if email notifications have been configured)
You don't need any third-party form tool — Webflow handles this natively. However, if you want submissions to go into a CRM, spreadsheet, or other system, that requires an integration (set up by Chykalophia).
What you can manage yourself
Through the Webflow Editor or Dashboard, you can:
- View submissions — see all form entries (see Finding & managing form submissions)
- Export submissions — download a CSV spreadsheet of all entries
- Change notification email address — update which email address receives submission alerts (in your project settings)
What requires Chykalophia's help
The following require changes in the Designer:
- Adding or removing fields from a form
- Changing field labels (e.g., renaming "Message" to "How can we help?")
- Adding validation rules (e.g., required fields, character limits)
- Changing the success message visitors see after submitting
- Connecting the form to a third-party integration (Mailchimp, HubSpot, Zapier, etc.)
If you need any of these, submit a request to us.
Email notifications for form submissions
When a form is submitted, Webflow can send you an email notification. The notification email address is set in your project's Form settings.
To check or update the notification email:
Log in to webflow.com and open your project.
Go to Project Settings. Click the settings icon on your project card.
Click the "Forms" tab in the project settings.
Check the notification email address. Update it if needed.
Check your spam folder
Webflow notification emails sometimes end up in spam, especially if they're new. Add the Webflow notification email address to your contacts or safe senders list to ensure they reach your inbox.
The form success state
After a visitor submits your form, they see a "success" message. The default Webflow message is simple and functional. If you'd like to customize it (for example, to thank them by name or set expectations for response time), ask Chykalophia to update the success state text.
Common questions
Related guides
Need a hand?
Learn more
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Finding & managing form submissions
Where to find your Webflow form submissions, how to view individual entries, and how to export them as a spreadsheet.