Finding & managing form submissions

Q: Can I delete individual submissions?

Yes, if your role allows it. In Site settings > Forms, click View submissions, tick the submissions you want to remove, and click the delete icon. You can delete one or several at once. Deleting a submission also deletes any files uploaded with it, so save anything you need first. Use this carefully: Webflow's help docs don't mention a way to get deleted submissions back. Content editors and marketers can only view and export submissions, so ask us if you don't see the option.

When someone fills out a form on your website, Webflow saves their submission (unless the form has been set up to send submissions only somewhere else). This guide shows you where to find those entries and how to export them.

What you'll need

Access to your Webflow account
Your site listed in your Webflow Dashboard

How to view form submissions

Log in to webflow.com. Go to your Dashboard.

Find your site. Each site is shown as a thumbnail.

Go to Site settings. Click the "more options" dots under the site's thumbnail, then choose Site settings.

Click the "Forms" tab. You'll see each form on your site, with its submission count and the submitted data.

Click View submissions on a form. This opens the full list of that form's submissions.

What a submission contains

Each submission shows:

The values the visitor entered in each form field (name, email, message, etc.)
Any files uploaded through the form, as clickable links

Webflow's help docs describe viewing, exporting and deleting submissions, but not editing them. Treat them as a record of what the visitor entered.

Exporting submissions

If you want to work with your submissions in a spreadsheet (to track leads, respond to enquiries, etc.), you can export them as a CSV file.

Go to Site settings → Forms tab.

Find the form you want to export and click View submissions.

In the Submissions tab, click Export all. This downloads all of that form's submissions as a CSV file.

Open the CSV in Excel, Google Sheets, or any spreadsheet app.

A CSV (comma-separated values) file is a plain-text format that opens in any spreadsheet application. It includes all the submission data for that form, and any uploaded files appear as links.

Keeping track of submissions

Webflow's help docs don't describe a way to mark submissions as read or unread. To keep track of which enquiries you've answered, export them to a spreadsheet and add your own status column, or ask us to send submissions to your CRM.

Best practices for managing form submissions

Check submissions dailyEspecially if you rely on your contact form for new business.
Export regularlyKeep a backup copy of all submissions in a spreadsheet.
Don't rely only on email notificationsCheck Site settings > Forms directly, especially if notifications are going to spam.
Set up a CRM integrationIf you get many enquiries, ask Chykalophia to connect your form to a CRM like HubSpot or a tool like Zapier. Webflow forms can send submissions to connected apps as well as storing them in Webflow.

Common questions

A submission came in via email notification but I can't find it in the Dashboard.

Refresh the page and check that you're looking at the correct form. If your forms haven't been given names, they may all be listed as "Email Form". If it still doesn't appear, ask us to check the form's settings: each form can send its submissions to several places, and storing them in Webflow is one of those choices.

Can I delete individual submissions?

Yes, if your role allows it. In Site settings > Forms, click View submissions, tick the submissions you want to remove, and click the delete icon. You can delete one or several at once. Deleting a submission also deletes any files uploaded with it, so save anything you need first. Use this carefully: Webflow's help docs don't mention a way to get deleted submissions back. Content editors and marketers can only view and export submissions, so ask us if you don't see the option.

I'm not getting email notifications for submissions.

If submissions appear in Site settings but emails aren't arriving, the notification address may be wrong or the emails may be filtered as spam. See Email notifications for form submissions for who can change the recipients and which sending addresses to add to your safe senders.

Can I automatically forward submissions to another team member?

Yes. A form's notification email can go to several addresses at once, and forms can also send submissions straight to connected apps like HubSpot, Zapier or Make. See Working with Webflow forms for the limits, and ask Chykalophia to set either of these up.