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How to find, edit, and manage forms built with Fluent Forms — entries, notifications, integrations, and the settings that cause missed emails.

Fluent Forms is a popular WordPress form builder — contact forms, quotes, applications, surveys, and multi-step forms (some form types, such as multi-step forms and surveys, need the paid Fluent Forms Pro add-on). This guide covers the day-to-day: finding submissions, changing where notifications go, and fixing the most common problem, which is email that never arrives.

Quick summary

Fluent Forms lives under Fluent Forms in your WordPress sidebar. Submissions are normally saved as Entries — so even if the notification email fails, the data is still there. To change who gets notified, open the form and go to Settings & Integrations → Email Notifications.

Finding your forms and submissions

Open Fluent Forms. In the WordPress admin sidebar, go to Fluent Forms → All Forms. You'll see every form on the site.

Open the entries. Click the Entries link under a form's title. Every submission for that form is listed. You can also open the Entries section of the Fluent Forms menu to see entries from all forms, filtered by form.

Export if you need to. Entries can be exported to CSV, Excel (XLSX), ODS, or JSON — useful for reporting or moving data into a CRM.

Entries are your safety net

Because Fluent Forms saves each submission as an entry on your site, a failed notification email doesn't mean a lost enquiry (unless the form is set to delete entries automatically, either right after submission or after a set number of days). If someone says "I filled in your form and heard nothing", check Entries before assuming it never happened.

Changing where notifications go

The single most common request:

Open the form in the Fluent Forms editor (click Edit under the form's title).

Go to Settings & Integrations, then Email Notifications.

Edit the notification. Click the settings icon next to it, then change the Send To address (choose Enter Email to type one in). You can list several, separated by commas.

Check the From address. It's under the notification's Advanced settings. It should be an address at your own domain. See the warning below.

Click Save Notification, then test. Submit the form yourself and confirm it arrives — see form testing.

The From address is why form emails go missing

If a form sends "from" the visitor's own address (or from a Gmail or Yahoo address), the email claims to come from one provider while your server actually sends it. Mail providers may send that kind of email to spam or block it. Set the From address to something at your domain and put the visitor's address in Reply To instead. Better still, send through a proper SMTP service — Fluent Forms itself recommends an SMTP plugin. See email from your website.

Integrations

Fluent Forms can push submissions to other tools — mailing lists, CRMs, spreadsheets, and automation platforms. Mailchimp works with the free plugin; most other integrations, including ActiveCampaign, Brevo, and HubSpot, need Fluent Forms Pro. Common pairings:

Email marketing — Mailchimp, ActiveCampaign, Brevo
CRM — HubSpot
Spam filtering — CleanTalk or a CAPTCHA

Each integration needs credentials from that service. If you'd like us to set one up, grant access to the destination tool first.

Common questions

Someone submitted the form but we got no email. What now?

Check Entries first — the submission is probably there. Open it and look at its submission logs, which show whether the email notification was sent or failed. Then work through: whether the notification is switched on, its Send To address, your spam folder, the From address (see the warning above), and whether an SMTP plugin is configured. See email not sending or receiving.

How do I stop spam submissions?

Start with the options visitors never see: an invisible service like CleanTalk, or Fluent Forms' built-in honeypot. A honeypot only stops bots, not people typing spam by hand. If spam still gets through, add reCAPTCHA, hCaptcha, or Cloudflare Turnstile. Some versions of these ask visitors to prove they're human, so try the invisible options first.

Can I add a field without breaking existing entries?

Usually, yes. Entries you already have keep the data they were submitted with; they just won't have anything in the new field. Renaming or deleting a field is riskier — tell us before removing one that has historical data.

Is form data covered by privacy rules?

Usually. If entries include names, email addresses, or other details about people, they're personal data under laws like the GDPR. Keep only what you need, delete old entries periodically, and say what you collect in your privacy policy. See data privacy basics and GDPR basics.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

Learn more

Fluent Forms Documentation

Working with Fluent Forms