Troubleshooting Squarespace problems

Common Squarespace problems and how to fix them — from changes not showing up to login issues, broken layouts, and forms not working.

Something isn't working as expected on your Squarespace site? This guide covers the most common problems and their solutions. Start with the quick fixes first.

Quick summary

Most Squarespace problems have simple fixes: hard refresh your browser, try a different browser, check that you saved your changes, or clear your cache. If the problem continues after these steps, contact Chykalophia.

Start here: the universal first steps

Before anything else, try these three things:

Hard refresh your browser — Ctrl+F5 on Windows, or Cmd+Shift+R on a Mac in Chrome or Firefox
Open the page in an incognito / private browser window
Try a completely different browser (e.g., Chrome if you're using Safari)

These steps rule out problems with your browser's cache or extensions, which are a common cause of "something looks wrong" reports.

My changes aren't showing up on the live site

This is usually a browser cache issue, or the changes weren't saved.

Confirm you clicked Save in the editor.

Hard refresh: Ctrl+F5 (Windows) or Cmd+Shift+R (Mac, in Chrome or Firefox).

Try incognito mode to see the page without any cached data.

If changes still aren't showing after these steps, log back into the editor and confirm the content is saved correctly. Squarespace doesn't auto-save, so changes that weren't saved before the editor closed are lost.

I can't log in to Squarespace

Check you're going to the correct URL: account.squarespace.com.

Check your email address — make sure you're using the one registered to your Squarespace account, and log in the same way you signed up (with an email and password, or with Apple, Facebook, or Google).

Click "Can't log in?" below the login fields to reset your password.

Check for a two-factor authentication prompt — if you have 2FA enabled, you need to complete it with the method you set up: a passkey, an authentication app, or a text message code.

My site looks broken or styling is wrong

If images are missing, text looks wrong, or the layout is off:

Check on a different device — is the problem on all devices or just one?
Clear your browser cache (not just a hard refresh — go into browser settings and clear all cached files).
Check if the problem is new — did you recently save changes to Site Styles? If so, those changes are live, and saved style changes can't be undone. You may need to change them back by hand.

If the layout broke after a recent edit and you haven't saved yet, click the undo arrow. Once you've saved or closed the editor, don't count on undo: Squarespace has no page history to roll back to, so contact Chykalophia and we'll help put it right. See undoing changes & recovering pages.

My form submissions aren't arriving

Check your spam folder — form notifications can land in spam. Add form-submission@squarespace.info to your safe senders.

Test the form yourself by submitting a test entry.

Check the form settings — go to the form block settings and verify the correct email address is entered as the notification destination.

Check your Contacts panel — if the form has a required email field, submissions are saved under Contacts > Lists & Segments > Form Submitters, even if emails aren't arriving.

Check whether the site is on a free trial — Squarespace doesn't send form emails from trial sites, unless the site owner is a Squarespace Circle member.

My store isn't working correctly

If products aren't showing, checkout is failing, or orders aren't appearing:

Check your plan — you can sell on any current plan, but the site must be on a paid plan to accept payments. Go to Settings > Billing.
Verify your payment processor — make sure Squarespace Payments, Stripe, or PayPal is correctly connected. In Settings, open Payments.
Run a test order yourself. Squarespace's test mode (a toggle in Settings) lets you check out with a test card, so no real money changes hands. PayPal can only be tested with a real order that you then refund.
For payment issues, check the Stripe or PayPal dashboard for error messages.

My domain isn't working

If your custom domain isn't connecting to your site:

Check the domain's status in your domains dashboard (Settings > Domains, or account.squarespace.com/domains). Look for any error messages.
DNS changes take time — after updating DNS records, it usually takes 24 to 48 hours, and occasionally up to 72.
Check DNS records are correct — compare against Squarespace's required settings in their help center.

See Connecting a domain for full guidance.

The site is completely down

If your site shows a Squarespace error page or isn't loading at all:

Check Squarespace's status page at status.squarespace.com. If Squarespace is having an outage, it will be shown there.

Check your subscription — if a renewal payment fails and isn't fixed within 15 days, the site expires and visitors see a "Website Expired" message. Go to Settings > Billing.

Contact Chykalophia if you can't identify the problem.

Common questions

Squarespace says there's an error but I don't know what it means. What should I do?

Take a screenshot of the error message (including the full text) and send it to Chykalophia. Error messages give us important clues about what's wrong. Don't click any unfamiliar buttons until you've heard from us.

How do I contact Squarespace support directly?

Go to support.squarespace.com and use the email or live chat options. Email support runs 24/7, while live chat in English is only open on weekdays. Squarespace doesn't offer phone support, and it doesn't help with custom code. For anything related to your site's design or content, contact Chykalophia first.

Something changed on my site and I didn't do it. What's happening?

Check if another contributor recently made changes — go to Settings > Permissions & Ownership to see who has access. If you're concerned about unauthorized access, change your Squarespace password immediately and contact Chykalophia.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.