Chykalophia Docs

How to add contact forms and other forms to your Squarespace site, configure them, and find your form submissions.

Forms let visitors get in touch with you, sign up for newsletters, or make inquiries. Squarespace has a built-in form tool that you can add to any page. This guide shows you how to add, configure, and manage forms.

Quick summary

Add a Form block to any section on any page. Set up the fields you need, choose the email address that receives submissions, and customize the confirmation message. If the form has a required email field, submissions are also saved in your Contacts panel. You can export submissions from the form block at any time.

Adding a form to a page

Open the page editor: in the Pages panel, click the page where you want the form, then click Edit.

Click Add block (or the + icon) to open the block menu.

Choose Form from the block menu.

A form block appears with some default fields. To change it, click the block, then click the pencil icon on it.

Customizing form fields

In the form block's Content tab, click Edit Form Fields. From there:

Add a field: click Add Field and choose a type, such as text, email, phone, dropdown, checkbox, file upload, and more.
Edit a field: click the field to change its label and description, and to make it required.
Reorder fields: drag the handle beside a field to move it.
Delete a field: click the trash can icon. This can't be undone.

Make the email field required

Always make the email field required. Without an email address you can't reply to the inquiry. It also matters for storage: Squarespace only saves submissions in your Contacts panel when the form has a required email field. Without one, the form block keeps each submission for just 30 days.

Setting where submissions go

In the form block's Content tab, click the Email Notification field.

Enter the email address where you want form submissions sent. By default, it's the account email of the person who added the form. Each form can send to only one address.

Optionally, click Additional Storage to also send submissions to Google Drive, Mailchimp, or Zapier. You can use more than one option as a backup. Mailchimp and Zapier need a Core, Plus, or Advanced plan (or some older plans).

Click Save.

Check your spam folder

Form notification emails can sometimes end up in your spam folder. After setting up a form, test it by submitting a test entry yourself and verifying the email arrives. Check both your inbox and spam folder. The emails come from form-submission@squarespace.info, so adding that address to your safe senders or an inbox filter helps.

Is your site still on a free trial? Squarespace doesn't send form submission emails from trial sites, unless the site owner is a Squarespace Circle member. Until the site is on a paid plan, connect Google Drive or Mailchimp to collect submissions.

Customizing the confirmation message

After a visitor submits the form, they see a confirmation message on the page. Squarespace doesn't email visitors a confirmation by itself, so unless you set up an Email Campaigns automation to thank them, this message is their only confirmation.

In the form block's Content tab, click Edit Post-Submit. You can:

Show a custom thank-you Message
Redirect the visitor to another page after submission. If you set up a redirect, the message won't show.

Redirects don't work while you're logged in, so test one in a private or incognito window.

A good confirmation message confirms the submission, sets expectations (e.g., "We'll be in touch within 2 business days"), and thanks the visitor.

Finding form submissions

By default, submissions are sent to the notification email address. If the form has a required email field, they're also saved in your Contacts panel. To view them there:

Click Contacts in the main menu.

Click Lists & Segments, then click Form Submitters.

Click a submitter, then click Form Details to see what they sent.

The Contacts panel only shows form submissions received since July 21, 2023.

To download all of a form's submissions, open the form block (click Edit on the page, then the pencil icon on the block) and click Export Submissions in the Content tab. Your browser downloads a .csv file you can open as a spreadsheet. This works for any form block, including forms without a required email field. Those only keep submissions for 30 days, so export them regularly.

Common questions

I'm not receiving form submission emails. What should I check?

First, test the form yourself. Check your spam folder, and add form-submission@squarespace.info to your safe senders or an inbox filter. Verify the Email Notification address in the form settings is correct. If your site is on a free trial, form emails aren't sent unless the site owner is a Squarespace Circle member. Contact Chykalophia if the problem persists.

Can I connect my form to Mailchimp or another email marketing tool?

Yes. In the form's Additional Storage options, you can connect Mailchimp, Google Drive, or Zapier. Zapier can pass submissions on to many other apps. Mailchimp and Zapier need a Core, Plus, or Advanced plan (or some older plans). To build your Squarespace subscriber list instead, turn on Email Signup in the email field's settings. Visitors who tick the sign-up box are added to Subscribers in your Contacts panel.

Can I add a file upload field to my form?

Yes. Add a File upload field. You choose which file types to accept, visitors can upload up to 5 files, and each file can be up to 10 MB. The field only works while Google reCAPTCHA is on for the form, which it is by default. To get a file, click its download link in the submission email or in the submitter's form details in your Contacts panel. Site owners and administrators can download these files; most other contributors can't.

Does Squarespace have CAPTCHA / spam protection on forms?

Yes. Form blocks use Google reCAPTCHA, which is switched on by default. It works invisibly, so visitors don't have to tick a box or pick out images. It cuts down spam, but it can't stop all of it.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

Working with forms