Managing orders
How to view, manage, fulfill, and keep track of customer orders in Squarespace Commerce.
When a customer buys from your Squarespace store, their order appears in your Orders panel. This guide shows you how to manage orders from the moment they come in to marking them as fulfilled.
Quick summary
Go to Commerce > Orders in your dashboard to see all orders. Click on any order to view its details. Mark orders as Fulfilled once you've shipped or delivered them. Squarespace will automatically send order confirmation emails to customers.
Finding your orders
Log in and go to your dashboard.
Click Commerce in the left panel.
Click Orders. You'll see a list of all orders, newest first.
Understanding order statuses
| Status | What it means |
|---|---|
| Pending | Payment is processing or hasn't cleared yet |
| Fulfilled | You've shipped or delivered the order |
| Refunded | The customer has been refunded (fully or partially) |
| Cancelled | The order was cancelled |
| Awaiting Payment | An invoice order waiting for manual payment |
New paid orders will typically arrive with no fulfillment status set — they're ready for you to process.
Viewing an order
Click on any order in the list to see the full details:
- Customer name and contact details
- Shipping address (for physical products)
- Items ordered with quantities and prices
- Payment status and total
- Order notes (any special instructions from the customer)
Marking an order as fulfilled
Once you've packed and shipped an order (or provided a service or digital product), mark it as fulfilled so your records stay accurate and the customer receives a confirmation.
Open the order from the Orders list.
Click Mark as Fulfilled (or a similar button in the order view).
Optionally, add tracking information — carrier name and tracking number. Squarespace will include this in the fulfillment email to your customer.
Click Fulfill to confirm.
Customer notification
When you mark an order as fulfilled, Squarespace automatically sends an email to the customer confirming their order has been shipped or processed. If you added a tracking number, the email includes it.
Issuing a refund
Open the order you need to refund.
Click the Refund button in the order details.
Choose a full or partial refund and enter the amount if partial.
Add a reason for the refund (optional, for your records).
Click Refund. The refund is processed through your payment provider (Stripe or PayPal) and the customer is notified.
Refund timing
Refunds typically take 5–10 business days to appear in the customer's bank account, depending on their bank and payment method. This is outside Squarespace's control.
Filtering and searching orders
Use the search and filter tools at the top of the Orders list to find orders by:
- Customer name or email
- Order date range
- Fulfillment status
- Payment status
This is helpful when you have many orders and need to find a specific one quickly.
Common questions
Related guides
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