Welcome to the Chykalophia help center
Start here to learn how Chykalophia works, what to expect at each stage of your project, and how to get the most from these guides.
Welcome. This help center is built for you (the business owner and your team) not for developers or tech experts. Every guide here uses plain language, step-by-step instructions, and clear explanations so you always know what's happening with your project.
If today is day one, read this page from top to bottom. It lays out the journey in the order it actually happens, and every guide in this section is linked from it.
If you only read three things
- How we work together: the map of every project from kickoff to launch.
- What we need from you: the short list of what keeps a project on track.
- How to request new work or changes: the one-page guide to getting anything done.
Your onboarding journey, in order
- Understand how we workThe five stages and where you come in
- See what we needContent, decisions and access
- Hand over accessWebsite, hosting and domain
- Request workEvery new request goes the same way
- Report problemsBroken is handled faster than new
- ApproveNothing goes live without your approval
- Quotes and invoicesKnow how the money side works
Stage 1 of 7: Understand how we work
Every project moves through the same five stages, and you're involved at set points in each one. Read How we work together, then Understanding your project roadmap so you can always tell where you are.
Stage 2 of 7: See what we need
Projects stall for the same three reasons every time: missing content, slow decisions, and missing access. Read What we need from you early. It's a short page and it saves weeks.
Stage 3 of 7: Hand over access
We can't do much until we can get into your website, hosting, and domain. Work through the Access checklist for a new project, and look anything up in the Access directory (A to Z). If you're not sure the request is safe, read Why we ask for access first.
Stage 4 of 7: Request work
Once the project is running, every new request goes the same way. Open a ticket on our support portal or email support@chykalophia.com. Read How to request new work or changes for what to include.
Stage 5 of 7: Report problems
Something broken is different from something new. It's handled faster and needs different information. Read How to report a problem with your site and check Our response times & support hours so you know when to expect a reply.
Stage 6 of 7: Approve
Nothing goes live without your approval, and approvals are the single biggest lever on your timeline. Read How approvals & sign-off work and How to give feedback that gets results.
Stage 7 of 7: Quotes and invoices
Finally, know how the money side works so nothing is a surprise. Read Understanding quotes & invoices, and if you're still deciding on scope, Our services & pricing.
Where to go after this section
Read these sections in order. The third one applies only if we've invited you to a shared ClickUp space for your project. If we haven't, the support portal and email cover everything you need.
1. Getting started (you are here)
How we work, what we need from you, and what happens at each stage.
2. Give us access
Hand over your website, hosting, and account access safely. Start with the access checklist.
3. Working with us in ClickUp
Only if we've invited you to a shared ClickUp space: requests, comments, approvals.
Using this help center
What things cost
Read these before you sign anything, or any time a number needs explaining.
Our services & pricing
What we do, how we scope it, and how we price each type of work.
What a website actually costs
Our project tiers and what drives a website's price up or down.
Understanding care plan pricing
What ongoing care includes and how it's priced after launch.
Hidden costs to watch for
The recurring charges people forget: domains, licenses, hosting, email.
The ROI of a website redesign
How to judge whether a redesign is worth it for your business.
Working with us, by offer
What to expect from each of our engagements: who it suits, how it runs and what we need from you.
The Conversion System
Our eight-week strategy-led rebuild, with the 2× conversion guarantee.
The Conversion Sprint
Two weeks to find and fix the biggest leak on one high-stakes page.
The Made to Sell Accelerator
Six weeks from positioning to a live go-to-market website, for launches.
Fractional Plus
A fractional CTO, CMO or brand leader, plus the team to execute.
Growth and Design retainers
How our ongoing retainers work and which one fits.
How we work together
How we work together
Understand our process from first conversation to launch.
Understanding your project roadmap
Learn how to read your project roadmap and stay oriented.
What happens in discovery & strategy
What we do in the first phase, and what we need from you.
What happens in the design phase
How design works, how to give great feedback, and what to expect.
What happens in the development phase
What's happening behind the scenes while we build.
What happens at launch & handoff
The final steps before your site goes live, and what comes after.
Your first week after launch
Five small tasks over five days to get settled with your new site.
Your first 90 days after launch
A month-by-month plan for checking, learning and improving after go-live.
What to improve in your website's first year
A quarter-by-quarter plan so the site keeps getting better.
How to read your care plan report
Updates, backups, uptime, security and speed: what your report means.
Working with us day to day
How to request new work or changes
The right way to submit a request so we can act on it quickly.
How to report a problem with your site
What to include so we can diagnose and fix it fast.
Our response times & support hours
When we're available and what to expect for different request types.
Who to contact for what
Whether a problem is ours to fix, or one for your host, registrar or email provider.
How we communicate
Our support portal, email, and calls, and when to use each one.
Feedback, approvals & invoices
How to give feedback that gets results
Give clear, specific feedback so your project moves forward faster.
How approvals & sign-off work
What you're approving, why it matters, and what happens next.
Understanding quotes & invoices
How to read a quote or invoice and what to do if something looks off.
What we need from you
Content, decisions, access: your role in keeping the project on track.
Related guides
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