How to request new work or changes

Need something changed on your site? Want to request a new feature, a new page, or a content update? This guide explains the best way to submit a request so we can act on it quickly.

Where to submit a request

Support portal. Open a ticket on our support portal. Give it a clear title, like "Content change request: [your website]" or "New feature request: [brief description]".

Email. Or email support@chykalophia.com with your request. Use the same kind of clear subject line.

If we've invited you to a shared ClickUp space for your project, you can also raise requests for that project there. See Working with us in ClickUp.

Avoid sending requests by text or social media

Requests sent by personal text message, WhatsApp, Instagram, or LinkedIn DM are easy to miss and impossible to track. Always use the support portal or email so your request is formally logged.

What to include in your request

A well-formed request gets done faster and more accurately. Include:

What to include	Why it matters
Your website address	We work on multiple sites. This tells us which one
The exact page or location	We need to know exactly where the change goes
What you want to change or add	Be as specific as possible
What the result should look like	Include examples, references, or a screenshot of similar things
Any deadline or urgency	Helps us prioritize
Files or assets	Attach images, new copy, or documents directly

Types of requests

Help me choose

What kind of request is this?

Are you changing text, images or details on a page that already exists?

Content updates

Text edits, image swaps, updating contact information, adding a new team member, changing hours. These are usually quick to do and don't require a quote.

New pages or sections

Adding a new page (e.g. a new service, a landing page, an FAQ section). May require a brief scope discussion before we begin.

New features or integrations

Adding a booking system, a new form, a payment option, or a third-party integration. These usually require a quote and agreement before we start work.

Design changes

Changing colors, layouts, fonts, or the visual look of existing pages. Discuss with your project lead first. Some changes are quick, others have larger implications.

After you submit

Once you've sent your request:

We'll acknowledge it within our standard response window (see Our response times)
If we need more information, we'll ask specific questions
If the request is within scope, we'll add it to your project and give you an estimated turnaround
If the request requires additional budget or falls outside your current agreement, we'll send you a quote before proceeding

Yes, but give each item its own clear point or numbered list. A wall of text with ten changes buried in it is hard to process. A numbered list with one item per line is much easier to work through systematically.

How quickly will my change be made?

Simple content updates are typically done within one to two business days. More complex requests depend on scope. We'll always give you an estimated timeline once we understand what's involved.

Will I be charged for every change?

No. We don't bill by the hour. What your care plan or retainer covers is included; larger changes, like new pages, new features or redesign work, are quoted separately as a fixed scope. If you're unsure, ask and we'll clarify before starting.

What if my request is urgent?

Put "URGENT" at the start of the ticket title or email subject, and explain why it's time-sensitive. See Our response times & support hours for guidance on what qualifies as urgent.