Your first week after launch

Your site is live and everything has been handed over. There's a natural instinct at this point to either read the whole manual or close the tab and hope for the best.

Neither is necessary. Five small tasks, one a day, and you're set. Everything else is here to look up when you need it.

Day 1: Save your logins

We send credentials through a secure link that expires on a timer. That's deliberate (a link that lives forever in your inbox is a security problem) but it does mean this task has a deadline.

Open the secure link from your handoff email and enter the password we gave you on the handoff call.

Save every login into a password manager, one entry per service, with the login URL on each entry. See using a password manager if you don't have one yet.

Turn on two-factor authentication on the password manager itself. It's now the key to everything else. See two-factor authentication explained.

Close the secure link. It expires on its own, but there's no reason to leave it open.

If the link has already expired

Reply to the handoff email and we'll send a new one. This happens often enough that it isn't a problem. Just tell us.

Day 2: Log in

Go to your site's admin login page and sign in with the credentials you saved yesterday. Then bookmark the page.

That's the whole task. The point is to confirm the credentials work while the handoff is still fresh and everyone involved still remembers the details. An access problem found today takes a message to fix; the same problem found in four months takes considerably longer.

Day 3: Change one word

Open any page in your editor, change a single word in a paragraph, and preview it.

Then either publish it or undo it: genuinely, either is fine.

This is the task people skip, and it's the one that matters most. Reading about your CMS does very little; changing something and watching it work does almost all of it. Nothing you can do in the content area of your editor will break the site.

Your platform's section walks through the specifics: WordPress, WooCommerce, Shopify, Webflow, Squarespace.

Day 4: Read what not to touch

What not to touch on your website is a short page. It lists the seven settings that can actually break a site, and, more usefully, makes clear how much is safe to change freely.

Two minutes, and it prevents the most common and most expensive category of mistake. Take the golden rule with you: when in doubt, ask before you click.

Day 5: Know how to get help

Before you need help

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Save support@chykalophia.com as a contact on your phone and in your email client. When something is wrong, you want the address to hand, not buried in a document.
Bookmark our support portal. It's where you open a ticket when something needs fixing or changing. If we've invited you to a shared ClickUp space, also check you can still sign in to ClickUp.
Skim how to report a problem. Knowing what to include gets you a fix instead of a round of follow-up questions.
Note when your launch support window ends. It runs 30 days from go-live. If we've invited you to a shared ClickUp space, your exact dates are in your project hub. Otherwise, ask us for them. What it covers is here.

Saved in this browser only.

That's it

Five days, five small things. Everything else (how backups work, what to check monthly, how to write a page title Google likes) is reference material. It's here when a question comes up. You are not expected to have read it.

If you want one more thing to do, it's this: put a recurring monthly reminder in your calendar for the monthly site check. Half an hour a month is the difference between catching problems and being told about them by a customer.

Common questions

I've done all five and I still don't feel confident.

That's normal and it resolves with use rather than with reading. Pick something small and real you want to change on your site (a phone number, a photo, a paragraph on your about page) and do it. Confidence comes from a change you made yourself going live and nothing bad happening.

Who do I contact: my project lead or the support address?

Use the support address for anything wrong with the live site, so it reaches whoever is available rather than one person who might be away. Your project lead is the right contact for new work and commercial questions. See who to contact.

What happens when my launch support window ends?

Nothing changes about your site; only how new work is handled. During the window, 30 days from go-live, small fixes tied to the launch are covered. Afterwards, ongoing maintenance runs through a care plan and new work is quoted. See what the window covers and services and pricing.

Nobody sent me a handoff email.

Tell us and we'll sort it out. Don't wait: the secure credential link is on a timer, so an unnoticed handoff email is a problem that gets harder rather than easier.