How we work together
An overview of Chykalophia's process from first conversation to launch, and what you can expect at each stage of your project.
Every Chykalophia project follows a clear, structured process. Knowing where you are in that process, and what's coming next, makes working together much smoother.
The five stages of a project
- Discovery & StrategyUnderstand your business, goals and audience
- DesignYou review designs before development
- DevelopmentWe build from the approved designs
- Launch & HandoffFinal review, go live, hand over accounts
- Ongoing careOptional care plan
Stage 1 of 5: Discovery & Strategy
We start by understanding your business, your goals, and your audience. This is where we ask questions, review any existing materials, and define the scope and direction of the project together. See What happens in discovery & strategy.
Stage 2 of 5: Design
We create the visual design of your site: layouts, colors, fonts, and the overall look and feel. You'll review and give feedback on designs before any development begins. See What happens in the design phase.
Stage 3 of 5: Development
We build the site based on the approved designs. This is when the technical work happens. We may ask clarifying questions, but this phase mainly runs in the background. See What happens in the development phase.
Stage 4 of 5: Launch & Handoff
We review the finished site together, resolve any final items, then take the site live. We ensure all accounts and credentials are correctly handed over to you. See What happens at launch & handoff.
Stage 5 of 5: Ongoing care
Many clients stay with us for a website care plan, where we handle maintenance, updates, security, and ongoing improvements. This is entirely optional.
Your role throughout the project
You are a key part of every stage. We'll need you to:
- Provide information and materialsLogos, copy, images, brand guidelines, on schedule
- Review and give feedbackOn designs, on content, and on the finished build
- Make decisions promptlyDelays in approvals cause delays to the whole project
- Grant access when needed, to accounts like hosting, Google Analytics, or social media
See What we need from you for the complete picture.
How we communicate
For support, problems and requests, open a ticket on our support portal or email support@chykalophia.com. On some projects we also invite you to a shared ClickUp space, where you can see tasks, leave feedback and track progress. If we haven't invited you, you don't need ClickUp.
See How we communicate for full details.
Common questions
How long does a typical project take?
It depends on the scope. A simple site might take four to six weeks from kickoff to launch. A larger project (with complex functionality, e-commerce, or multiple rounds of design) can take several months. We'll give you a realistic timeline during discovery.
What if my project needs to change mid-way through?
Scope changes happen. If something changes significantly, we'll discuss the impact on timeline and cost before proceeding. Small adjustments within the existing scope are handled as they come up.
Will I have one point of contact?
Yes. You'll have a designated project lead who is your primary contact throughout the project. Other team members may contribute to the work, but you communicate through your project lead.
What if I don't respond to a review request in time?
We'll send a follow-up. Consistently delayed approvals can affect your project timeline. We include this in our project agreements so expectations are clear on both sides.
Related guides
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- How we work together
- Access checklist for a new project
- How to request new work or changes
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