ClickUp email notifications explained
Understand the emails ClickUp sends you, why you receive them, and how to adjust them to suit your preferences.
- Difficulty
- Beginner
ClickUp can send a lot of emails. Some are essential — like when we tag you on a task. Others can fill up your inbox quickly if left at default settings. This guide explains what each type of email means and how to get exactly the level of communication that works for you.
Quick summary
ClickUp sends email notifications when tasks are updated, comments are added, or you're @mentioned. You can adjust which emails you receive in your ClickUp notification settings. The most important emails to keep on are @mentions and task assignments — everything else is adjustable.
Types of emails ClickUp sends
ClickUp sends several categories of email notifications:
| Email type | When it arrives | Keep it? |
|---|---|---|
| @mention | When someone tags you in a comment or task description | Yes — important |
| Task assigned to you | When a task is assigned to your name | Yes — important |
| Status change | When a task's status is updated | Optional |
| New comment | When someone comments on a task you follow | Optional |
| Due date reminder | Before a due date (you choose how far ahead), or when a task becomes overdue | Recommended |
| Daily due date summary | Once a day, at a time you choose, about tasks that are overdue or coming due | Good alternative to individual due date emails |
| Invites & sharing | Workspace invites, and tasks, Lists or Docs shared with you | Yes |
Understanding a ClickUp email
A notification email tells you what happened (a new comment, a status change, and so on) and which task it's about.
To respond, open the task in ClickUp, or simply reply to the email: ClickUp adds your reply to that task as a comment, as long as you send it from the email address on your ClickUp account.
How to change your email notification preferences
Log in to ClickUp on your computer, in a browser or the desktop app. Notification settings can't be changed in the mobile app.
Click your avatar (your profile picture or initials) in the upper-right corner.
Select "Notifications" from the menu.
Find the Email setting. Its dropdown offers presets: Default, Focused, Mentions only, Custom and Disable notifications. If you belong to more than one ClickUp workspace, each has its own settings.
Choose Custom to pick individual emails, then use the toggles to switch notification types on or off. Any trigger marked with an asterisk is required and can't be switched off. We recommend keeping @mentions, assignments, and due date reminders on.
Send a test email (optional). Click Send test email to check that ClickUp's emails reach your inbox.
Getting fewer emails
ClickUp's notification settings don't include a general daily or weekly digest of all your activity. To cut down on emails, change the Email setting to one of these presets:
- Focused — fewer notifications, while still covering things like comments, status changes and tasks assigned to you.
- Mentions only — you only get an email when someone @mentions you.
For due dates, the Daily Due Date summary email gathers them into one email a day, and you can choose what time it arrives. It's part of the Default and Focused presets, and under Custom you'll find it in the Start & Due Dates section.
Fewer emails means checking your Inbox
With Mentions only, you won't get emails about new comments or status changes. Those still appear in your ClickUp Inbox, so check it regularly. If you rely on email to stay informed, keep the Default or Focused setting instead.
ClickUp emails going to spam?
Some email providers flag ClickUp's emails as promotional or route them to spam.
To fix this:
Open your email app and find your spam or junk folder.
Look for emails from ClickUp.
Mark them as not spam (or not junk), or move them to your inbox. This teaches your email provider to trust ClickUp.
Add ClickUp to your contacts or safe senders list. Your email provider's help pages explain how. If your company manages your email, ask your IT team to allow the email domains ClickUp lists in its help center (see Learn more below).
Unsubscribing from a specific task's emails
If a task is generating too many email updates, you can stop following it without affecting your other notifications. (ClickUp used to call followers "watchers".)
Open the task in ClickUp and click the bell icon in its upper-right corner, then click your own avatar to remove yourself as a follower. You can also right-click a notification in your ClickUp Inbox and choose Unfollow. After that, you'll only hear about the task when someone @mentions you or assigns you something in it. Guests need edit access to change followers, so if neither option is available to you, ask us and we'll remove you.
Common questions
I'm getting the same notification by email and as a push notification on my phone — can I choose one or the other?
Yes. Email and Mobile have separate settings, so you can turn one down (for example, to Mentions only or Disable notifications) and leave the other as it is. ClickUp's Smart Notifications setting also stops notifications on your phone while you're active in ClickUp on a computer.
Can I change which email address ClickUp sends notifications to?
ClickUp sends notifications to the email address linked to your account. To change it, click your avatar in the upper-right corner, select Settings, enter the new address in the Profile section, then click Save changes. If you sign in with Continue with Google, you can't change your email address this way.
I turned off all email notifications but I'm still getting emails — why?
Not every email from ClickUp is a notification. ClickUp's marketing emails, for example, are managed separately in your communication preferences, not in your notification settings. Also check that you changed the setting in the right workspace (each workspace has its own settings) and that you're logged into the correct account.
How do I stop getting emails about every comment on a task?
In your notification settings, choose Custom for Email and turn off New comments under Task comments, or switch Email to Mentions only. You'll still see comments in your ClickUp Inbox and when you open tasks.
I have multiple people on my team — can they each set their own preferences?
Yes. Every person has their own notification settings tied to their own ClickUp account. Each person should log in and adjust their settings individually.
Related guides
- Managing your ClickUp notifications
- Using ClickUp on your phone
- Mentioning people to get their attention
- ClickUp troubleshooting
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