What our care plan covers

This guide explains exactly what we do when you're on The Boring Stuff, Chykalophia's care plan. We've written it in plain English, no contracts, no fine print. Just a clear picture of what you get.

What's included

Technical maintenance

These are the behind-the-scenes tasks we handle automatically. You won't need to think about them.

Service	What we do
Software updates	Update WordPress core, plugins, and themes regularly, with testing
Daily backups	Back up your full site and database every day
Offsite backup storage	Copies stored securely away from your hosting server
Backup verification	Check weekly that backups actually ran and completed. They fail quietly
Test restores	Restore to a staging site quarterly, because an untested backup is a hope
Uptime monitoring	24/7 alerts if your site goes offline
Security monitoring	Scan for malware, unauthorized changes, and suspicious activity
SSL certificate management	Make sure your certificate renews on time, so browsers don't warn visitors that the connection isn't secure

Quality & support

These services keep your site working well for your customers, and make sure you have someone to call when something goes wrong.

Service	What we do
Broken link checks	Regular automated scans to catch dead links
Form testing	Periodic checks that your contact and order forms are delivering messages
Staging environment	Test changes safely before they go live
Priority support	Faster response times for care plan clients
Bug reporting	Clear process for reporting and fixing problems
Maintenance window notices	We tell you before any planned work that may cause brief downtime

What a care plan is NOT

Good to know

The Boring Stuff, our base care plan tier, covers the ongoing health and security of your existing site. It does not include new design work, new features, or significant content changes. New features and redesigns live in The Interesting Stuff, The Whole Damn Thing, or a separately quoted project. If you're unsure whether something is covered, just ask us.

Specifically:

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Included in The Boring Stuff

Software updates, tested on staging
Daily backups, verified weekly, with quarterly test restores
Uptime and security monitoring
Broken link checks and form testing
Priority support

Not included in The Boring Stuff

Building new pages or redesigning existing ones
Adding new functionality (e-commerce, booking systems, etc.)
Writing or editing your content
Managing your social media or email marketing
SEO campaign work

If you need any of those things, we're happy to quote them as a separate project.

How updates work

We don't run updates blindly. Our process is:

Back up your site. Before any update, we take a full backup so we can restore instantly if something goes wrong.

Update on a staging site first. We apply updates to a copy of your site, not the live version, and test that everything still works.

Review the results. We check key pages, forms, and functionality before approving.

Push to live. Once we're satisfied nothing broke, we apply the updates to your real site.

See How we test changes before they go live for more detail.

How backups work

For WordPress sites, we take a complete backup of your site every day. That includes all your content, images, settings, and database. Backups are stored in a separate location from your hosting server, so a server problem can't wipe them out.

We also check weekly that they actually ran, and restore one to a staging site every quarter. Both matter more than they sound: backups fail silently, and a backup nobody has restored is a hope rather than a plan. See verifying your backups are working.

If something goes wrong (a bad update, accidental deletion, or anything else), we can restore your site quickly. See How backups work and Restoring your site from a backup for full details.

Response times

Priority support

Care plan clients receive priority responses. For emergencies (site down, security incident), we respond the same business day. For routine requests, we respond within one business day. Support runs during business hours only.

See When & how to request emergency support for what to do in an urgent situation.

Common questions

Do I need a care plan if I'm on Webflow or Squarespace?

Those platforms handle software updates themselves, which removes one layer of work. Our care-plan backups cover WordPress sites only at this time, but you still benefit from uptime monitoring, form testing, broken link checks, and priority support. We offer care plans tailored to hosted platforms too.

What happens if I don't have a care plan?

You can still contact us for help, but the work is quoted as a fixed-scope project, and support requests join the general queue rather than the priority queue. More importantly, no one will be monitoring your site proactively: problems will only be caught when you or a customer notices.

Can I pause or cancel my care plan?

Care plans have a 3-month minimum. After that, you can cancel by giving us notice before your next billing date, so we can hand things over cleanly. Your agreement sets the exact terms.

Who do I contact about my care plan?

Open a ticket on our support portal or email support@chykalophia.com. See Who to contact for what for guidance.

Go deeper: Website maintenance: what it costs and what goes wrong on our main site explains why each part of a care plan exists.