Give us access to your WP Engine hosting

How to add Chykalophia as a user on your WP Engine account so we can manage your hosting environment.

WP Engine is a popular managed WordPress hosting platform that we're an official WP Engine Partner with. To work on your site's hosting environment — managing backups, staging, caching, or deployments — we need access to your WP Engine account.

Quick summary

Log in to your WP Engine User Portal, expand Users in the main navigation and open Account Users, then invite support@chykalophia.com (unless your project lead gave you a different address). Choose a Full role so we can do our work. We'll receive an email invitation and confirm once we're in.

What you'll need

Owner access on your WP Engine account — WP Engine only lets Owners add, edit, or remove User Portal users
The email address for our team: support@chykalophia.com

About WP Engine user roles

WP Engine lets you add other people to your account with different levels of access. Roles come in three families, and Full and Partial each have a with-billing and a no-billing version:

Role	What they can do
Owner	Everything in the User Portal, including billing, deleting sites, moving sites to another account, and adding or removing users
Full (with billing)	Every environment on the plan, plus the Billing section — but cannot delete sites, rename or close the account, or manage users
Full (no billing)	Every environment on the plan, with no access to Billing
Partial (with billing)	Only the environments you tick, plus the Billing section
Partial (no billing)	Only the environments you tick, and no Billing

A Full role is usually what we need: it reaches every environment on the plan, including backups, staging copies, SFTP logins, and the CDN. Full (no billing) is enough for site work, so you can keep billing to yourself. If you are unsure, ask your project lead.

Add Chykalophia to your WP Engine account

Go to the WP Engine User Portal. Open your browser and navigate to my.wpengine.com. Sign in with your username and password.

Open the Account Users page. In the portal's main navigation, expand Users and click Account Users.

Start the invitation. Click the Invite account user button.

Enter our email address. Type support@chykalophia.com in the email field — unless your project lead gave you a different address.

Choose the role. Pick a Full role (with or without billing). If you would rather limit us to one site, pick a Partial role instead: a checklist appears so you can tick the environments we should reach.

Send the invitation. Click Invite user. WP Engine emails our team to confirm the new User Portal access.

Let us know. Drop a note in your ClickUp task or send us an email so we know to look for the invitation.

All done!

Once we accept the invitation, we'll appear in your Account Users list with our email address and role. One thing worth knowing: adding us to the User Portal does not create a WordPress login for us on any of your sites. If we also need to work inside WordPress itself, see give us WordPress admin access.

If you're granting access to specific sites only

WP Engine groups your WordPress installs into "Sites", and each separate WordPress install inside a Site is an "environment" — Production, Staging and Development. WP Engine's own docs use both words, "environment" and "install". If you only want us to reach one of them, pick a Partial role in step 5 above and tick the correct environment in the checklist that appears.

Easy to miss

Staging and development copies of your site are separate environments. If your site has them, include them in the access grant too — we often need to work in both places.

How to remove our access later

When your project is complete, you can remove us at any time. Go back to Users → Account Users, find our email address in the list, click Edit next to our name, then click Remove and confirm. You are always in control. Removing us also cuts off the services that depend on account access, such as SSH Gateway and Seamless Login.

Common questions

I can't invite a user. What should I do?

Adding, editing, and removing User Portal users is an Owner-only action on WP Engine, so if the option isn't there, you are probably not an Owner of the account. Check with whoever originally set it up. WP Engine also notes that brand-new accounts usually can't add users for about the first 15 minutes. If you are stuck, email us at support@chykalophia.com and we'll help you figure it out.

Do you need Owner access?

Usually not. Owner is WP Engine's top role: it reaches everything in the User Portal, including billing, deleting sites, closing the account, and managing users. A Full (no billing) role covers the hosting work we do — every environment, backups, staging, SFTP and the CDN — without touching your billing. We operate under a professional agreement, and you can change or remove our access at any time. See our guide on how we keep your logins safe for more detail.

We strongly prefer being invited as a named user. This is safer: it keeps your primary login secure, creates an audit trail of who did what, and makes it easy to remove us when the project ends. See our guide on delegate access vs. sharing a password.

I have multiple sites on WP Engine. Do you need access to all of them?

Only the ones we're working on. Use a Partial role and tick only the relevant environments. You can always change the role later if the scope grows.

The invitation bounced or our team hasn't accepted. What should I do?

Check that the email address is correct (support@chykalophia.com) and try resending. Also let us know directly via ClickUp or email — sometimes invitations end up in spam.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.