Chykalophia Docs

Step-by-step instructions for logging in to your Shopify admin on a computer or phone, plus what to do if you cannot get in.

Your Shopify admin is the back end of your store — it is where you manage products, orders, settings, and everything else. This guide shows you how to access it.

Quick summary

Go to the Shopify login page at https://www.shopify.com/login, enter your email and password, and you are in. You can also use the Shopify mobile app to manage your store on the go.

What you'll need

Your store's .myshopify.com address (we gave you this when we set up your store). Shopify sometimes asks for it, and it must be the original .myshopify.com address, even if your store now uses its own domain.
Your email address and password
Your two-step authentication method, such as an authenticator app or your phone for text codes (if it is turned on)

How to log in on a computer

Open your browser and go to the Shopify login page: https://www.shopify.com/login

If Shopify asks for your store address, enter your .myshopify.com address. If you do not know it, ask us.

Enter your email address — the one you used when the store was created or when you were added as a staff member. If you set up a login service such as Google or Apple, you can use that instead.

Enter your password and click Log in.

Complete two-step authentication if it is turned on. Enter the code from your authentication method (for example, an authenticator app or a text message), then click Log in.

Pick your store if your account has more than one. You are now in your Shopify admin. The home page (Shopify Home) shows daily tasks, next steps for your orders, and recent sales activity.

How to log in on your phone

You can use the Shopify mobile app instead of a browser on your phone. It is designed for managing your store on the go.

Download the Shopify app from your device's app store. It works on iPhone, iPad, and Android. Search for "Shopify."

Open the app and tap Log in. On iPhone, then tap Continue.

Enter your email and password, then tap Log in.

Complete two-step authentication if it is turned on, then pick your store if you have more than one.

The app vs the browser

The Shopify mobile app is great for checking orders and fulfilling shipments on the go. Some features are not available in the app. For bigger jobs, such as adding products, editing your theme, or changing settings, a browser on a computer is easier to use.

Bookmark your admin URL

Save the Shopify login page as a browser bookmark so you do not have to type it every time. Once you are logged in, you can also bookmark your admin itself, which lives at admin.shopify.com.

If you cannot log in

I forgot my password

On the login page, enter your email and click Continue with email, then click Forgot password?. Enter your email address and click Reset password. Shopify will email you a reset link. Check your spam folder if it does not arrive within a few minutes.

I am not getting the two-step verification code

If you use an authenticator app, check that your phone's time settings are correct, because a mismatched time can make codes fail. If you use text messages, check with your mobile provider that texts are reaching your phone, or restart your phone. If you set up a backup method or saved your recovery codes, you can use those instead.

Still stuck? If you are the store owner, contact Shopify Support through help.shopify.com. If you are a staff member, contact your store owner: Shopify Support can only help store owners with login problems.

I see an error saying I do not have permission

What you can access depends on the roles your store owner (or an administrator) has given you. Contact the person who manages your store and ask them to check the roles on your account in Settings > Users. See Staff accounts for more.

I do not know which email address to use

Check for a welcome email from Shopify (search your inbox for "shopify.com"). If you were added as a staff member, search for an invitation email. Shopify's login troubleshooting guide (linked below) also points to a Store Recovery page that emails you the stores linked to an address. Still unsure? Ask the store owner or contact us.

Giving Chykalophia access

If you need to give us access to your store — for example, so we can make changes or troubleshoot — do not share your password. Instead, use the Shopify collaborator access system. It is more secure, and you can manage or remove our access from your Shopify admin at any time.

See Give us Shopify collaborator access for step-by-step instructions. Our default account is support@chykalophia.com, unless your project lead has given you a different address.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

How to log in to Shopify