Managing customers
How to find, view, and manage customer records in WooCommerce, including account details and order history.
WooCommerce keeps a record of every customer who has placed an order on your store. This guide shows you where to find that information and what you can do with it.
Quick summary
Customer records live under WooCommerce → Customers. Each record shows a customer's name, email, total spend, and order history. Customers can also have WordPress accounts ("registered" customers) or shop as guests. You can view and edit customer details from the dashboard.
Where customer data lives
WooCommerce stores customer information in two places:
Registered customers
These customers created an account on your store. They have a WordPress user account and can log in to see their order history and manage their details. You can find them under WooCommerce → Customers and also under Users in WordPress.
Guest customers
These customers checked out without creating an account. WooCommerce still saves their order and contact details, but they don't have a login. You can see their orders under WooCommerce → Orders but they won't appear in the full Customers list.
Viewing the customer list
Go to WooCommerce → Customers. This shows all registered customers with basic stats.
Browse or search. Use the search box to find a customer by name or email. Sort by date registered, last active, or total spend.
Click a customer's name to open their profile.
What you can see on a customer profile
| Field | Description |
|---|---|
| Name & email | Contact details |
| Date registered | When they created their account |
| Last active | The last time they logged in or placed an order |
| Orders | Number of orders placed |
| Total spend | Lifetime value |
| Location | Billing country/region |
| Order history | A list of every order they've placed |
Editing a customer's details
You can update a customer's name, email, billing address, and shipping address from their profile in WordPress.
Go to Users in WordPress. Hover over the customer's name in the Users list, or find them via the WooCommerce Customers screen.
Click Edit. This opens the user profile editor.
Scroll down to the Billing and Shipping sections. Update the details as needed.
Click Update User to save.
Editing doesn't update past orders
Changing a customer's address in their profile updates their account for future orders. It does not change the addresses already saved on past orders. To update a past order's address, open that specific order and edit it there.
Viewing a customer's order history
The fastest way to see all orders from a specific customer is to search for their email address in the Orders screen.
Go to WooCommerce → Orders.
Use the search box and type the customer's email or name.
All matching orders appear. You can see every purchase they've made.
Customer privacy & data
Customers can request a copy of their data or ask to have it deleted. WooCommerce has built-in tools for this under WooCommerce → Settings → Accounts & Privacy. These tools are designed to help you meet privacy law requirements (like GDPR in Europe or similar laws elsewhere). Ask us if you need help setting these up.
Common questions
Related guides
- Understanding orders
- Reports and analytics
- Store emails to customers explained
- General store settings
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