The WP Engine User Portal explained
A plain-English tour of the WP Engine User Portal — what each section does and how to find key features for your site.
The WP Engine User Portal (my.wpengine.com) is where you manage your hosting account, sites, backups, and settings. It's more feature-rich than Flywheel's dashboard, but once you know where things are it's easy to navigate.
Quick summary
The WP Engine User Portal is organized around "Sites" (called Installs). Select your site to see its overview, manage environments (production, staging, dev), access backups, check SSL, and view performance stats. We handle most of this for you — but knowing where things are is useful.
The main portal home
After logging in, the portal home shows:
- Your sites (Installs) — listed by name with their status.
- Account overview — plan details, usage, and notifications.
- Navigation — links to Sites, Users, Billing, and account settings.
Click a site name to open its individual management page.
The site overview
Each site (Install) has an overview page with:
- Environment selector — toggle between Production, Staging, and Development.
- Site URL — the live address of your site.
- Quick stats — visits, bandwidth, and storage usage.
- One-click WordPress admin link — takes you directly to your WordPress dashboard.
- Status indicators — SSL status, PHP version, and any warnings.
Key sections in the site dashboard
Backup points
WP Engine's backup system is called Backup Points. This section lists all available backups (automatic and manual) with timestamps. From here you can:
- View all backup points
- Restore to a specific backup point
- Download a backup as a zip file
See backups on WP Engine for a full walkthrough.
Environment management
WP Engine's multi-environment setup is a key feature. From the site overview, you can switch between:
- Production — your live website
- Staging — for testing changes
- Development — for active development (available on higher plans)
Each environment has its own URL and can be managed independently. You can copy content between environments and push changes from staging to production.
See staging on WP Engine for details.
SSH Gateway / SFTP
This section provides credentials for developers to connect to your site's files directly via SFTP or SSH. This is for developer use — you won't need it as a site owner.
Redirect rules
WP Engine allows you to create server-level redirect rules directly from the portal. This is more reliable than plugin-based redirects. We manage this for you.
CDN & caching
WP Engine's performance tools, including its CDN configuration and caching controls (EverCache). From here you can clear the server-side cache if needed. See caching on WP Engine.
SSL
Shows the status of your site's SSL certificate. See SSL on WP Engine.
Domains
Lists the domains connected to this site and allows adding or removing domains.
Account-level settings
At the account level (not the site level), you can manage:
- Users — invite or remove people who can access the portal
- Billing — view invoices, update payment method, change plans
- Profile — your personal account settings
Common questions
Related guides
- WP Engine hosting: overview
- Logging in to WP Engine
- Staging on WP Engine
- Backups on WP Engine
- Caching on WP Engine
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