Chykalophia Docs

An overview of WP Engine's hosting plans, how billing works, and what to do if you have a question about your account charges.

WP Engine offers a range of hosting plans to suit different site sizes and business needs. Here's what you need to know about how plans and billing work.

Quick summary

WP Engine bills monthly or annually based on your chosen plan. Plans are sized by number of sites, monthly visits, storage, and bandwidth. You manage billing from the User Portal. If Chykalophia manages hosting on your behalf, we'll handle the account and communicate costs to you.

How WP Engine plans work

WP Engine plans define:

Monthly visit limits — the traffic your plan covers each month before overage charges may apply.
Storage — disk space for files and databases.
Number of sites — how many sites the plan covers. Each site can hold up to three environments (Production, Staging and Development).
Bandwidth — how much data your sites can send to visitors each month.
Additional features — some extras, such as automatic plugin and theme updates (Smart Plugin Manager) and site uptime monitoring, are included on some plans and paid add-ons on others.

All plans include automatic backups, staging and development environments, SSL, CDN, and 24/7 support.

For current plan names, features, and pricing, visit WP Engine's plans page.

Billing cycles

WP Engine offers monthly and annual billing:

Option	How it works	Benefit
Monthly	Charged each month	Flexible
Annual	Plan charged once per year (any overages are still billed monthly)	Can be discounted vs monthly; check WP Engine's plans page

Choose based on your budget preference and how certain you are about staying on the platform.

Who manages billing

If you own the WP Engine account: WP Engine bills you directly.
If Chykalophia manages hosting for you: We handle the account and invoice you separately as part of your service arrangement.

See who pays for hosting? for more detail.

Updating your payment method

Log in to the WP Engine User Portal at my.wpengine.com.

Click Billing in the main menu, then select Invoice. Only the account Owner and users with billing access can see these pages.

In the Payment Method section, click Update Payment Info (or Edit) and enter your new card details.

Save the changes.

What happens if a payment fails

If a payment is declined, update your card straight away: saving new payment details makes WP Engine try any outstanding charges again. An unpaid account can be suspended, which can take your site offline. If your site is still down after you've paid, contact WP Engine support to have it reactivated. Keep your payment details current to avoid any interruption.

Viewing invoices

Log in to the User Portal.

Click Billing, then select Invoice.

In the Invoices section, click an invoice number to view it or download it as a PDF.

Overage charges

If your site exceeds the monthly visit limit in your plan, WP Engine may apply overage charges. These are based on additional traffic above your plan's limit. We monitor usage for clients on care plans and will alert you if you're approaching your limits.

Common questions

Can I change my WP Engine plan?

Yes. Upgrades and downgrades are made on the Modify Plan page in the User Portal, which you can open from the main menu or from Billing > Invoice. Contact us if you're unsure which plan to move to.

What counts as a 'visit' for plan limits?

WP Engine counts visits differently from page views: each unique IP address counts as one visit per day, however many pages it loads. Requests for images and other static files, and traffic from known or suspected bots, don't count. See how WP Engine counts billable visits for the details.

Can I cancel WP Engine hosting?

Yes, but give yourself time. Under WP Engine's standard terms a plan renews automatically unless you tell them you don't intend to renew at least 30 days before the current term ends. Ask WP Engine's billing team to cancel; contact details and live chat are in the User Portal. Download your backups first and arrange alternative hosting before cancelling. Let us know before you cancel so we can advise.

Is tax charged on WP Engine invoices?

This depends on your location and business type. Check your invoice or consult your accountant.

Need a hand?

If you're stuck, email support@chykalophia.com and we'll help. Include your website address and a screenshot if you can.

WP Engine billing & plans