Flywheel billing & plans
An overview of Flywheel's hosting plans, how billing works, and what to do if you have a question about your invoice.
Understanding your Flywheel billing helps you make sure your site stays online and you're on the right plan for your needs. Here's what you need to know.
Quick summary
Flywheel charges monthly or annually for hosting, based on the plan tier you're on. Plans are defined by number of sites, monthly visits, storage, and bandwidth. Billing is managed from the Billing page in your Flywheel account. If Chykalophia is managing hosting on your behalf, we'll handle invoices and communicate costs to you.
How Flywheel plans work
Flywheel offers tiered plans. Each plan defines:
- Monthly visit limits — the amount of traffic your site can receive before overage charges apply.
- Storage — how much disk space is available for your site's files and database. Going over also adds an overage charge.
- Bandwidth — how much data your site sends to visitors each month.
- Number of sites — some plans cover a single site; higher tiers cover multiple sites.
- Features — all current plans include nightly backups, free SSL, staging, and a CDN.
Pricing changes over time. For current plan details and pricing, visit Flywheel's pricing page.
Billing cycles
Flywheel offers two billing options:
| Option | How it works | Benefit |
|---|---|---|
| Monthly | Charged each month | Flexible — easy to change or cancel |
| Annual | Charged once per year | Cheaper: Flywheel's annual plans include 2 months free |
To switch an existing subscription between monthly and annual billing, Flywheel asks you to contact its billing team. Check Flywheel's pricing page for the current annual rates. We'll discuss the best billing cycle for your situation during your project setup.
Who pays the Flywheel bill
This depends on how your account is structured:
- If you own the Flywheel account: You're billed directly by Flywheel.
- If Chykalophia manages hosting on your behalf: We bill you as part of your care plan or a hosting pass-through fee.
See who pays for hosting? for more detail.
What happens if a payment fails
If a Flywheel payment fails (e.g. an expired credit card):
- Flywheel sends billing alerts, for example when an invoice is past due or a card is about to expire. These appear in the Communication Center (the bell icon in the Flywheel dashboard).
- If the payment stays unpaid and lapses, Flywheel can automatically delete the site.
- If that happens, the subscription owner (or a member of the organization that owns it) can recreate the site within 30 days, using the "Your site has been deleted" email Flywheel sends. Collaborators can't — they have to ask Flywheel support.
To avoid this, keep your payment method up to date on your Flywheel Billing page.
Updating your payment method
Log in to Flywheel at app.getflywheel.com.
Open the Billing page. Open the user menu in the top corner and choose Billing. If an organization owns the subscription, use the context switcher in the corner to change to that organization.
Add the new card. Under Payment Methods, click + Add Payment Method, fill in the form, then click Add Payment Method. You can add a credit card or a PayPal account.
Apply it to your subscription. The form lets you apply the new method as you add it. To switch a subscription to a card that's already saved, click Details next to the subscription, hover over the gear icon, and choose Change Payment Method.
Changing your plan
If your site outgrows its current plan (e.g. you're regularly going over your visit limit), you can upgrade from within your Flywheel account. On the Billing page, click Details next to the plan, click the gear icon, choose Upgrade plan, pick the new plan and check out.
If you just need room for one more website rather than a bigger plan, you can add an extra site to the subscription instead. Visit and storage allowances are shared across every site on a subscription, so an extra site doesn't raise those limits. Contact us first if you're unsure which way to go.
Common questions
How do I find my Flywheel invoices?
Log in to Flywheel, open the user menu in the top corner and choose Billing. Click Open last receipt for the latest one. For older receipts, click Details next to the subscription, then Billing History, then Open receipt on the one you need.
What happens if I exceed my visit limit?
Flywheel charges an overage fee rather than slowing down or switching off your site. The same applies if you go over your storage limit. Overages are charged monthly, even on annual plans. If you go over regularly, Flywheel may contact you about moving to a bigger plan. See Flywheel's overage pricing for current rates.
Can I cancel Flywheel hosting?
Yes. On the Billing page, click Details next to the subscription, hover over the gear icon and choose Cancel subscription, then click Request Cancellation. Flywheel's billing team confirms by email. Only the subscription owner (or a member of the organization that owns it) can cancel. When the cancellation takes effect you lose the sites on that subscription and all their Flywheel backups, so download a backup of your site first and make sure you've arranged alternative hosting. Let us know before cancelling so we can advise.
Is VAT or sales tax added to Flywheel invoices?
It depends on where you are. Flywheel works out sales tax from the billing address on your subscription, and US sales tax applies in some states. Check your invoice, keep your billing address up to date, and ask your accountant about anything tax-related.
Related guides
- Flywheel hosting: overview
- Understanding your hosting bill
- Renewing hosting & avoiding lapses
- Who pays for hosting?
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