Platform
Wix
11 guides across 4 sections
Troubleshooting5
- I can't log in to my siteStep-by-step help for website login problems on WordPress, Squarespace, Shopify, Webflow, Wix and custom-coded sites, including wrong passwords, two-factor codes, locked accounts, and login page not found.
- I'm not getting form notification emailsWhat to do when your website forms are submitting correctly but the email notifications aren't arriving in your inbox.
- My changes aren't showing upWhat to do when you've saved edits in WordPress or your site platform but the live site hasn't updated.
- My forms aren't workingWhat to do when contact forms, inquiry forms, or order forms on your website are failing or showing errors.
- My site looks brokenWhat to do when your website layout is wrong, styles are missing, or something looks completely off.
Website care4
- How backups workWhat we back up, how often, where backups are stored, what a good backup strategy looks like, and why backups are your most important safety net.
- Restoring your site from a backupWhat restoring your website from a backup involves: how we do it for WordPress sites on our care plan, what Squarespace, Shopify, Webflow, Wix and custom-coded sites can restore, and what to expect.
- Software updates explainedWhy we update your website's software regularly, what we update, and how we make sure updates don't break anything.
- Verifying your backups are workingA 30-second monthly check to confirm your backups are actually running, where to look on each platform, and what to do when the answer is no.